Technical Operations Lead: Generator Service & Training

Nixon Power Services; Johnson City (TN); Vor Ort; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Nixon Power Services is seeking a Technical Operations Manager in Johnson City, TN. This role provides technical support and development for technicians in the region, delivering complex job support and basic generator education to staff.

Responsibilities include mentoring technicians, efficient scheduling, warranty administration, safety training, and service center leadership to drive quality and reliability.

Qualifikationen

• Strong written and verbal communication skills are required.
• Demonstrated organizational abilities and attention to detail.
• Proven ability to multitask and manage time effectively.
• Proficiency with Microsoft Office applications is expected.

Aufgaben

• Assist the Aftermarket Operations Manager and Customer Service Manager in all service center operations.
• Oversee technician mentoring, scheduling, warranty administration, and work-in-progress management.
• Ensure a safety-oriented culture and coordinate technical safety training per policy.
• Manage warranty work orders and related claims; assist with pre-authorization as needed.
• Provide technical training and mentorship for technicians; develop training materials.

Kenntnisse

Communication skills

Organization skills

Time management

Attention to detail

Ausbildung

Technical School Certificate

Tools

Microsoft Office Suite

Jobbeschreibung

Nixon Power Services is seeking a Technical Operations Manager in Johnson City, TN. This role provides technical support and development for technicians in the region, delivering complex job support and basic generator education to staff.

Responsibilities include mentoring technicians, efficient scheduling, warranty administration, safety training, and service center leadership to drive quality and reliability.