Technical Operations Lead ESOP Growth & Impact

FORTÉ; Des Moines (IA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Healthcare, vision & dental

HSA & FSA

Life & disability insurance

401(k) with company match

ESOP

Tuition reimbursement

Employee assistance program

Paid time off

Job summary

FORTÉ is a 100% employee-owned company with a 50+ year legacy, reimagining how the modern workplace works. The Technical Operations Manager leads delivery, ensures high customer satisfaction, and aligns operations with financial and growth goals across the business unit.

The TOM partners with Sales, Managed Services, and Operations leadership to drive revenue growth, improve outcomes, and ensure scalable project delivery.

Qualifications

• Experience leading a professional service, project delivery, or operations teams in a project-based or services-driven environment.
• Ability to oversee large teams, provide guidance, manage performance, and develop talent.
• Proven P&L ownership including budgets, forecasting, revenue, costs, and margins.

Responsibilities

• Own and manage the fiscal year operating plan, including workforce planning, fixed assets, and training investments.
• Accountable for departmental financial performance against revenue, gross margin, and net income targets.
• Review contract documents with Sales, Engineering, Delivery, and customers to confirm scope, feasibility, schedules, and margins.

Skills

Leadership & team management

Project delivery

Profit & loss

Operational metrics

Customer engagement

Communication

CTS/CTS-I/CTS-D or PMI/ITIL

Job description

FORTÉ is a 100% employee-owned company with a 50+ year legacy, reimagining how the modern workplace works. The Technical Operations Manager leads delivery, ensures high customer satisfaction, and aligns operations with financial and growth goals across the business unit.

The TOM partners with Sales, Managed Services, and Operations leadership to drive revenue growth, improve outcomes, and ensure scalable project delivery.