Technical Learning Specialist

Figma; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Technical Learning Specialist to enhance the skills of its Product Support team. This role is pivotal in developing and delivering training programs that empower specialists to address complex technical queries confidently. You will design learning materials and collaborate with cross-functional teams to ensure readiness for the latest AI-driven features and technical challenges. Join a dynamic environment where your contributions will help shape the future of product support and customer satisfaction. If you're passionate about teaching and technology, this role is a fantastic opportunity to grow and make a significant impact.

Qualifications

• 3+ years in technical support or training roles with a focus on SaaS.
• Experience in authoring and delivering technical training programs.

Responsibilities

• Create learning programs for Product Support Specialists.
• Evaluate training effectiveness and align it with business goals.

Skills

Technical Support

Training Development

Instructional Design

Written Communication

Project Management

Education

Bachelor's Degree

Tools

Figma

REST APIs

Job description

Join to apply for the Technical Learning Specialist role at Figma

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We’re looking for a Technical Learning Specialist to help upskill our Product Support team in handling complex technical customer queries. As Figma continues to grow and ship more advanced, developer-focused, and AI-driven features, this role will be essential in developing and delivering training programs that empower Product Support Specialists to tackle technical issues with confidence and accuracy.

You’ll design and facilitate learning materials, collaborate with cross-functional teams, and analyze training effectiveness to ensure our teams are well-prepared for technical challenges — from navigating APIs and AI-powered tools to supporting our largest Enterprise customers. This role will help ensure Specialists can confidently support complex customer scenarios as product innovation accelerates, especially around AI and code-focused features.

This is a full-time role that can be based in one of our US hubs or remotely in the United States.

What you'll do at Figma:

1. Create and execute learning programs to empower Product Support Specialists to handle complex and technical customer queries.
2. Educate Support Specialists about developer-focused features like Dev Mode, Figma AI, the Plugin and REST APIs, and future Figma developer-focused product offerings.
3. Build targeted training for supporting our Enterprise customers with scale and complexity.
4. Partner with knowledge management teams to document processes, updates, and enablement strategies.
5. Assess training needs and identify knowledge gaps through performance analysis.
6. Evaluate training effectiveness using metrics like speed to solve, knowledge attainment, and customer satisfaction.
7. Collaborate with Product, Engineering, Sales, and other teams to align enablement with business goals.
8. Become an in-house expert on Figma's developer and code-focused products.

We’d love to hear from you if you have:

1. 3+ years of experience in a technical support or training role.
2. Experience in authoring, delivering, or facilitating technical or SaaS product training.
3. Knowledge of instructional design and adult learning principles.
4. Ability to prioritize and manage multiple requests and projects.
5. Strong written communication skills to simplify complex ideas.

Bonus points if you also have:

1. Experience training on technical SaaS products.
2. Experience using Figma products.
3. Experience in fast-paced support environments.
4. Global support experience.
5. Innovative assessment strategies to identify knowledge gaps.
6. Experience delivering professional technical workshops.

At Figma, we believe in growing as you go. If you’re excited about this role but your experience doesn’t match all points, we encourage you to apply—you might be the right fit for this or other roles.