Technical Lead, Web Content Management Systems (WCMS)

Triwill Group; Somerville (NJ); On-site; USD 110,000 - 160,000; Full time

Job summary

The City of New York’s Office of Technology and Innovation seeks a hands-on Technical Lead for WCMS to deliver mission-critical City information using Adobe Experience Manager, OpenText Web CMS, and WordPress.

Lead engineering efforts, define standards, mentor staff, and drive automated deployment and scalable content delivery across multiple platforms to support public services and digital government initiatives.

Qualifications

• Master's degree in computer science or related field required; 3+ years of IT leadership experience.
• Bachelor's degree with 4+ years of IT experience in applications/systems development.
• Equivalent combination of education and experience with supervisory duties accepted.

Responsibilities

• Provide hands-on technical leadership for WCMS architecture, development, and delivery of AEM solutions.
• Collaborate with engineering, product, and business stakeholders to translate requirements into reusable templates and services.
• Lead DevOps improvements to automate deployments and improve reliability and productivity.
• Mentor team members, enforce coding standards, and conduct code reviews.

Skills

Technical leadership

DevOps automation

Mentorship

Stakeholder collaboration

Content delivery

Education

Master's degree in CS

Bachelor's degree

High school diploma

Tools

Adobe Experience Manager

OpenText Web CMS

WordPress

CMS integrations

Job description

Description

OPEN TO CURRENT CITY EMPLOYEES PERMANENT IN THIS TITLE ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI is seeking a highly skilled Technical Lead in Web Content Management Systems (WCMS) to deliver mission‑critical City information to our constituents while leveraging modern tools, engineering practices, and automation. This role is ideal for a hands‑on technologist who thrives in a fast‑paced environment and is passionate about transforming how the public accesses and engages with civic services.

Responsibilities

• Provide hands‑on technical leadership and engineering oversight for the architecture, development, and delivery of Adobe Experience Manager (AEM) solutions, including microsites, Digital Asset Management, Content-as-a-Service, and complex system integrations.
• Partner closely with engineering, product, and business stakeholders to translate requirements into reusable, maintainable templates, components, and services that enable scalable, secure, and reliable content delivery.
• Drive engineering excellence by establishing and enforcing coding standards, development practices, and architectural patterns, while providing hands‑on technical guidance, mentorship, and constructive code reviews.
• Lead cross‑functional efforts to automate and optimize WCMS DevOps processes, improving deployment reliability, engineering efficiency, operational consistency, and developer productivity.
• Raise the technical capability of the team through mentorship, knowledge sharing, and continuous improvement, fostering a culture of engineering ownership, collaboration, and accountability.
• Own technical documentation, designs, and operational runbooks to support system reliability, high availability, effective production support, and long‑term institutional knowledge of AEM and other WCMS platforms.
• Provide operational support and targeted enhancements for OTI’s portfolio of WCMS platforms, including OpenText Web CMS and WordPress.
• Handle special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full‑time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or
2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or
3. A four‑year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full‑time, satisfactory experience as described in "1" above; or
4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four‑year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive or supervisory capacity as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

This position is open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55‑a program

OTI participates in E‑Verify

#LI‑DNI

COMPUTER SYSTEMS MANAGER - 1005D