Technical Lead, Web Content Management Systems (WCMS)

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

The Office of Technology and Innovation (OTI) in New York City seeks a Technical Lead in Web Content Management Systems to deliver mission-critical city information. Lead architecture for AEM solutions, mentor developers, and drive DevOps improvements across WCMS platforms including OpenText and WordPress.

This is a hands-on, fast-paced technologist role in a public sector environment. Ideal candidates have extensive WCMS experience, strong Java skills, and a track record of architecting

Qualifications

• Master's degree in computer science with at least 3 years in IT leadership or management.
• Ability to lead architecture for AEM and WCMS projects.
• Strong experience with Java, APIs, and cloud-based content platforms.

Responsibilities

• Provide hands-on technical leadership and engineering oversight for the architecture, development, and delivery of AEM solutions.
• Partner with engineering, product, and business stakeholders to translate requirements into reusable templates and services.
• Drive engineering excellence by enforcing coding standards, practices, and reviews.
• Lead DevOps to automate WCMS deployment, reliability, and efficiency.
• Mentor team members and foster ownership, collaboration, and accountability.
• Own technical designs and runbooks to support reliability and long-term institutional knowledge.

Skills

AEM

Java 11/17

Sling Models & OSGi

DevOps & automation

Technical leadership

Mentoring developers

Education

Master's degree in computer science

Bachelor's degree in computer science

High school diploma with IT experience

Tools

Adobe Experience Manager (AEM)

PostgreSQL

Oracle

AEM Cloud Manager

CMS platforms

Job description

OPEN TO CURRENT CITY EMPLOYEES PERMANENT IN THIS TITLE ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OTI is seeking a highly skilled Technical Lead in Web Content Management Systems (WCMS) to deliver mission-critical City information to our constituents while leveraging modern tools, engineering practices, and automation. This role is ideal for a hands-on technologist who thrives in a fast-paced environment and is passionate about transforming how the public accesses and engages with civic services.

Responsibilities will include but not be limited to:

• Provide hands-on technical leadership and engineering oversight for the architecture, development, and delivery of Adobe Experience Manager (AEM) solutions, including microsites, Digital Asset Management, Content-as-a-Service, and complex system integrations.


• Partner closely with engineering, product, and business stakeholders to translate requirements into reusable, maintainable templates, components, and services that enable scalable, secure, and reliable content delivery.


• Drive engineering excellence by establishing and enforcing coding standards, development practices, and architectural patterns, while providing hands-on technical guidance, mentorship, and constructive code reviews.


• Lead cross-functional efforts to automate and optimize WCMS DevOps processes, improving deployment reliability, engineering efficiency, operational consistency, and developer productivity.


• Raise the technical capability of the team through mentorship, knowledge sharing, and continuous improvement, fostering a culture of engineering ownership, collaboration, and accountability.


• Own technical documentation, designs, and operational runbooks to support system reliability, high availability, effective production support, and long-term institutional knowledge of AEM and other WCMS platforms.


• Provide operational support and targeted enhancements for OTI’s portfolio of WCMS platforms, including OpenText Web CMS and WordPress.


• Handle special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

OTI participates in E-Verify

COMPUTER SYSTEMS MANAGER - 1005D

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in \"1\" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in \"1\" above; or

4. A satisfactory combination of education and experience equivalent to \"1\", \"2\" or \"3\" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in \"1\" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in \"1\" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive or supervisory capacity as described in \"1\" above.

Preferred Skills

The successful candidate should possess the following:- 6+ years of hands-on experience architecting and delivering web content management solutions with Adobe Experience Manager (Sites and Assets)- 6+ years of experience in Java 11/17+ development- Experience developing Apache Sling Models, OSGi services, servlets, schedulers, workflows, and event handlers- Hands-on experience with AEM upgrades and migrations- Hands-on experience implementing AEM Cloud Manager to automate building, testing, and deploying code & configuration across AEM environments- Hands-on experience designing relational databases, such as PostgreSQL and Oracle- Ability to lead technical strategy and architecture for enterprise web content platforms, translating complex technical concepts and requirements into practical solutions- Strong technical leadership skills, including mentoring developers and collaborating with cross-functional teams- Strong knowledge of fundamental front-end technologies such as HTML, CSS, and JavaScript- Experience with automating security and quality scans of code to ensure high quality, low-vulnerable products- Familiarity with headless CMS, APIs, and cloud-based content platforms- Strong experience writing technical documentation such as technical designs and runbooks- Exceptional problem-solving and communication skills.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.