Technical Lead, North American Insurance Operations Group

AWAC; Farmington, Northern (CT, KY); Hybrid; USD 63,000 - 77,000; Full time

Job summary

Allied World is seeking a Technical Lead for the North American Insurance Operations Group in Farmington. This role focuses on establishing centralized form repositories, documenting workflows, and guiding Production Underwriters with enterprise processes.

Expect collaboration across Insurance and Business Operations teams to optimize procedures. The position emphasizes product leadership, process standardization, and participation in the Target Operating Model Initiative, with opportunities for

Qualifications

• Bachelor's degree or relevant years in the industry.
• Knowledge of insurance and experience with internal customers.
• Risk Management degree and/or Professional Insurance designation preferred.
• Strong demonstrated negotiation and influencing skills.
• Excellent written & verbal communication skills.
• Strong organizational skills and ability to function independently.
• Proficient computer skills in Windows-based systems, Microsoft Word and Excel, Internet Explorer based applications.

Responsibilities

• Provide product leadership and documentation for form repositories and workflows.
• Act as Subject Matter Expert for testing and projects relevant to the line of business.
• Review daily procedures to identify productivity improvements and efficiency metrics.
• Collaborate with cross-functional teams to define enterprise processes and contribute to the Target Operating Model Initiative.
• Support professional development through training sessions and knowledge sharing.

Skills

Negotiation

Communication

Organizational skills

Computer literacy

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Windows OS

Internet Explorer

Job description

## Technical Lead, North American Insurance Operations GroupApply: Farmington: Full time: Posted 29 Days Ago: R-95**Take the next step in your career with us.** Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members.**Job Summary:**The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross-functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.**Job Duties and Responsibilities:**### Product Leadership & Documentation* Gain deep understanding of Product Set including form set by related regulatory and compliance requirements* Establish centralized repository of forms for team members* Document workflows, create and maintain process maps and training materials### Technical Expertise & Process Improvement* Serve as Subject Matter Expert for system testing and projects related to the line of business* Review daily team procedures for opportunities to increase productivity and efficiency metrics* Provide training sessions, process documentation and workflow updates### Cross-Functional Collaboration* Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise* Initiate cross training opportunities between teams* Work collaboratively with Insurance and Business Operations team members* Contribute to the Allied World Target Operating Model Initiative### Professional Development & Support* Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions)* Engage in AW Connect Conversations with meaningful, measurable and personal goals* Perform Account Coordinator duties as necessary**Qualifications:*** Bachelor's degree or relevant years in the industry* Knowledge of insurance and experience with internal customers* Risk Management degree and/or Professional Insurance designation preferred* Strong demonstrated negotiation and influencing skills* Excellent written & verbal communication skills* Strong organizational skills and ability to function independently* Proficient computer skills in: + Windows-based systems + Microsoft Word and Excel + Internet explorer based applications### **The salary range** for this role is between:$70,000.00Our generous benefits package includes: Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance. Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected by law.