Technical Lead

RIVA Solutions, Inc.; United States; On-site; USD 120,000 - 130,000; Full time

Job summary

RIVA Solutions, Inc. is seeking a Technical Lead / Business Analyst to support a Federal web modernization program.

The role combines hands-on technical leadership with strong business analysis to translate stakeholder needs into clear requirements, user stories, and tasks. You will work with government stakeholders, product owners, UX/content teams, developers, QA, and security resources to ensure secure, accessible, and maintainable web products that meet federal standards.

Qualifications

• Experience supporting web modernization, digital services, CMS/WCMS, or public-facing website programs.
• Experience with requirements elicitation, backlog management, stakeholder facilitation.
• Hands-on understanding of Drupal/WCMS, web apps, APIs, and modern web practices.
• Experience coordinating Agile/Scrum or Kanban delivery teams.
• Knowledge of Section 508/WCAG and Federal digital standards.
• Experience with Jira, Confluence or similar tools for backlog and collaboration.
• Ability to write clear requirements documents and user stories.
• Strong analytical, communication, facilitation, problem-solving and customer-service skills.

Responsibilities

• Bridge Government stakeholders, UX/content teams, developers, QA and infrastructure for web modernization.
• Elicit, analyze, document, and validate requirements, user stories, acceptance criteria, and workflows.
• Translate stakeholder needs into technical tasks, estimates, backlog items and sprint-ready stories.
• Lead or support Drupal/WCMS design discussions, APIs, integrations, and web apps.
• Guide developers in secure coding, accessibility, and WCMS best practices.
• Coordinate development activities, code reviews, release planning and deployments.
• Support legacy migrations, WCMS upgrades, redirects, and content validation.
• Facilitate Agile ceremonies and stakeholder demos.
• Ensure features meet accessibility/usability expectations with QA and Trusted Tester.
• Document dependencies, risks, release notes, and SOPs as needed.
• Analyze production issues and user feedback to identify root causes and improvements.
• Communicate technical concepts clearly to technical and non-technical audiences.

Skills

Analytical skills

Communication

Facilitation

Problem solving

Organization

Customer service

Tools

Drupal WCMS

Jira

Confluence

Docker

AWS

Job description

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA.

We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good.

RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee‑first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter.

Position Overview

RIVA Solutions is seeking a Technical Lead / Business Analyst to support a Federal web modernization and digital services program. The ideal candidate will combine hands‑on technical leadership with strong business analysis skills to translate stakeholder needs into clear requirements, user stories, technical tasks, and high‑quality digital solutions.

This role will work closely with Government stakeholders, product owners, UX and content teams, developers, QA testers, accessibility specialists, web administrators, and infrastructure resources. The Technical Lead / Business Analyst will help guide requirements discovery, backlog refinement, solution design, development coordination, testing support, and release readiness for secure, responsive, maintainable, and accessible web products in a Federal environment.

Core Responsibilities

• Serve as a bridge between Government stakeholders, business users, UX/content teams, developers, QA, accessibility specialists, and infrastructure resources to support web modernization and digital services delivery.
• Elicit, analyze, document, and validate business requirements, functional requirements, technical requirements, user stories, acceptance criteria, workflows, process flows, and decision points.
• Translate stakeholder needs into actionable technical tasks, development estimates, backlog items, sprint‑ready stories, testable acceptance criteria, and implementation plans.
• Lead or support technical design discussions for Drupal/WCMS enhancements, content models, templates, APIs, integrations, search features, analytics, data feeds, forms, microsites, landing pages, and web applications.
• Guide developers in applying Drupal/WCMS best practices, secure coding practices, reusable component patterns, responsive design, Section 508/WCAG accessibility practices, and Federal web standards.
• Coordinate development activities, code reviews, peer reviews, release planning, deployment coordination, defect resolution, and rollback planning in collaboration with technical and project leadership.
• Support legacy site migrations, WCMS upgrades, content consolidation, redirects, metadata, taxonomy, search behavior, content validation, and migration readiness activities.
• Facilitate Agile ceremonies and working sessions including backlog grooming, sprint planning, daily standups, sprint reviews, retrospectives, stakeholder demos, and requirements walkthroughs.
• Partner with QA and Trusted Tester resources to confirm that implemented features satisfy requirements, function across browsers and devices, and meet accessibility and usability expectations.
• Document technical dependencies, risks, assumptions, issues, change impacts, release notes, training inputs, SOPs, and user support materials as needed.
• Analyze production issues, user feedback, analytics findings, public inquiry trends, and operational tickets to identify root causes and recommend improvements.
• Communicate technical concepts, tradeoffs, risks, and recommendations clearly to both technical and non‑technical stakeholders.

Minimum Qualifications

• Experience supporting web modernization, digital services, CMS/WCMS, application development, or public‑facing website programs.
• Experience performing business analysis activities including requirements elicitation, process analysis, user story development, acceptance criteria definition, backlog management, and stakeholder facilitation.
• Hands‑on technical understanding of Drupal or comparable WCMS platforms, web applications, APIs, integrations, HTML5, CSS, JavaScript, responsive design, and modern web development practices.
• Experience coordinating developers, QA testers, UX/content staff, accessibility specialists, and client stakeholders in an Agile/Scrum or Kanban delivery environment.
• Working knowledge of Section 508/WCAG, W3C standards, mobile responsiveness, accessibility remediation, browser compatibility, and Federal digital service expectations.
• Experience with Jira, Confluence, or comparable tools for backlog management, requirements traceability, defect tracking, collaboration, and reporting.
• Ability to write clear requirements documents, user stories, meeting notes, process flows, technical summaries, release notes, SOPs, and stakeholder communications.
• Strong analytical, communication, facilitation, problem‑solving, organization, and customer‑service skills.

Preferred Qualifications

• Experience supporting Federal, HHS, healthcare, public health, scientific dissemination, research, or mission‑focused digital services programs.
• Experience with Drupal 8/9/10 migrations, content modeling, custom modules, taxonomy, metadata, redirects, search, analytics, and WCMS workflow configuration.
• Experience supporting cloud‑hosted web environments, AWS, CI/CD, Git, Docker/Docksal, DevSecOps practices, or deployment coordination.
• Experience with Google Analytics/DAP, search analytics, SEO, data visualization embedding, chatbot/AI search features, or knowledge base improvements.
• PMP, CSM, PMI‑ACP, SAFe, CBAP, Security+, Drupal, accessibility, or related certification preferred.
• Experience supporting ATO, FISMA, NIST, FedRAMP, security documentation, or compliance coordination is a plus.

The salary or salary range for this role reflects an estimated range informed by multiple compensation factors. Final offers may vary based on considerations such as relevant experience, education and training, critical skillsets, and overall business needs.

Pay range

$120,000 - $130,000 USD

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION

We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords.

RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law.

If you need an accommodation at any point in our process, send an email to [e-mail], we’ll be happy to help.

VETERAN SUPPORT & ACCESSIBILITY

As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you’re a veteran, we encourage you to self‑identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles.

RIVA also invites applicants to voluntarily self‑identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we’re living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.