Hybrid IT Help Desk Analyst – Remote/On-site Support

Michigan Farm Bureau; Lansing (MI); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Michigan Farm Bureau is seeking an Agency Support Analyst to deliver Level I technical support in a hybrid setup, assisting up to 2,400 end-users and coordinating issue resolution. You will document problems and solutions, monitor trends, and ensure timely responses while supporting a broad set of applications and hardware.

The role requires a strong communicator with 3+ years in IT, a good understanding of insurance concepts, and a customer-service orientation.

Qualifications

• High school diploma or equivalent required.
• Three years of experience in information technology or concentrated use of personal computers required.
• Good understanding of insurance concepts required.
• Demonstrated ability to communicate clearly, succinctly and in a manner that appeals to a wide audience.

Responsibilities

• Provide Level I technical support in a call center environment for up to 2,400 end-users.
• Provide problem analysis, resolution and coordination services for application software systems and related hardware.
• Document problems and solutions in the service desk tracking system and follow up on open issues.
• Support a range of applications and systems, including Office productivity tools, Active Directory, and related business procedures.

Skills

Clear communication

End-user support

Problem analysis

Team collaboration

Education

High school diploma

Associate's degree

Bachelor's degree

Job description

Michigan Farm Bureau is seeking an Agency Support Analyst to deliver Level I technical support in a hybrid setup, assisting up to 2,400 end-users and coordinating issue resolution. You will document problems and solutions, monitor trends, and ensure timely responses while supporting a broad set of applications and hardware.

The role requires a strong communicator with 3+ years in IT, a good understanding of insurance concepts, and a customer-service orientation.