Associate IT Service Analyst (Technical)

Michigan Farm Bureau; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full benefits package (medical, dental

Vision and 401K

Job summary

Michigan Farm Bureau is seeking an Associate IT Service Analyst (Technical) to provide consistent technical product support and troubleshoot software and hardware issues. You will document resolutions, analyze problems for automated solutions, and assist with software installations and desktop support across physical and virtual environments.

The role requires 1–3 years in software/networking, strong Windows experience in a large network, and a valid driver's license.

Qualifications

• High school diploma or equivalent required.
• 1–3 years background in software/networking field required.
• Experience with Microsoft Windows in a large multi-server LAN/WAN environment.
• Technical expertise commensurate with experience.
• Must possess a valid driver's license and good driving record.

Responsibilities

• Provide second-line support for hardware and software issues.
• Respond to business users promptly and document issues and resolutions.
• Analyze moderately complex business problems for automated solutions.
• Assist users by installing approved software packages; make required software changes.
• Support physical and virtual desktops and use the packaging suite and call center software.
• Act as liaison between Level I support and Technical Services areas.
• Coordinate with outside software vendors and IT Division personnel to resolve problems and document resolutions.

Skills

Software networking

Education

High school diploma

Associates or bachelor's degree in CS preferred

Job description

Associate IT Service Analyst (Technical)

To provide consistent technical product support to clients, as well as troubleshoot software application and hardware issues quickly and effectively. To respond to business users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems. To assist users by installing approved new and upgraded software packages. To make required software changes to support activities scheduled through department management. To support physical desktops and virtual desktops, and utilize the application packaging suite and call center software.

Provide primary second line support for all hardware-related computing problems reported to the Level I technical support area.

Act as a liaison between Level I technical support and the Technical Services areas.

Contact outside software vendors and work closely with IT Division personnel to resolve certain problems if required. Document problem resolutions through use of the problem tracking mechanism.

Required

• High school diploma or equivalent required.
• One to three years background in software/networking field required.
• Experience in Microsoft Windows in a large multi-server local and wide area network environment, utilizing Microsoft Windows workstations required.
• Technical expertise commensurate with experience required.
• Must possess a valid driver license and good driving record.

Preferred

• Associates or bachelors degree in computer science preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

Equal employment opportunity, including veterans and individuals with disabilities.