Technical Invoicing Specialist & Training Lead

Aon plc; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Flexible working

Job summary

Aon plc is seeking a Technical Specialist to support Client Service Delivery (CSD) specialists and oversee invoicing processes. This hybrid role offers flexibility to work remotely and from our Chelsmford office.

You will perform postbook checks, review queries, monitor monthly trends, and provide technical training to CSD teams to improve invoicing accuracy and client service.

Experience in the insurance industry and invoicing is preferred, with strong communication and problem‑solving skills.

Qualifications

• Experience in the insurance industry preferred.
• Invoicing experience; guiding on queries and reporting bad practice.
• Ability to provide technical support and training to the CSD Specialists.

Responsibilities

• Provide a sense checking service of a complex postbook before submission to Genpact (the Offshore outsourced invoicing team).
• Review queries alongside the Invoice Centre of Excellence team; decide which are relevant and which are poor processing knowledge.
• Monitor monthly the queries and report on the types of queries and any trends.
• Improve fiduciary metrics and assist with PCCM post placement activities.
• Action complex matters before they reach the Trapped Transaction team.
• Attend weekly cash meetings and Tech Ops meetings as PCCM representative.
• Monitor cash and bureau queries; propose process changes to reduce future queries.
• Manage output of the CSD team to Fiduciary matters.
• Provide technical support via training and query handling to the CSD Specialists.

Skills

Attention to detail

Insurance industry experience

Invoicing experience

Training and technical support

Communication skills

Teamwork

Willingness to learn

Job description

Aon plc is seeking a Technical Specialist to support Client Service Delivery (CSD) specialists and oversee invoicing processes. This hybrid role offers flexibility to work remotely and from our Chelsmford office.

You will perform postbook checks, review queries, monitor monthly trends, and provide technical training to CSD teams to improve invoicing accuracy and client service.

Experience in the insurance industry and invoicing is preferred, with strong communication and problem‑solving skills.