Client Service Delivery Specialist

Aon plc; United States; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Global Wellbeing Days

Smart Working

Job summary

Aon plc is seeking a Client Service Delivery Specialist for its Global Broking Centre. The role blends hybrid work and collaboration with London/Chelmsford teams, focusing on managing complex placements and policy documentation. You will support brokers, liaise with underwriters, and drive improvements across service delivery.

Ideal candidates have strong attention to detail, insurance industry knowledge, and excellent communication skills to support global clients and colleagues.

Qualifications

• High attention to detail and accuracy in processing insurance placements.
• Ability to work both independently and in a team environment.
• Experience in the insurance industry preferred.
• Understanding of insurance risk and actuarial principles preferred.
• Excellent listening, organisation and presentation abilities.
• Strong communication and personable interaction with clients and colleagues.
• Willingness to learn, share knowledge and adapt to new processes.

Responsibilities

• Engage with broking teams on large, global insurance contracts.
• Use technical systems and offshore partners to produce policy documents and invoices.
• Provide SME placement advice to brokers as required.
• Liaise with underwriters and share best practices.
• Present ideas on process improvements and monitor risk life cycle.
• Collaborate with Client Service Delivery colleagues to meet targets.

Skills

High attention to detail

Teamwork & independence

Insurance industry experience

Insurance risk & actuarial basics

Listening & presentation

Communication & interpersonal

Willingness to learn

Job description

Client Service Delivery Specialist - Global Broking Centre Do you want to be part of a new and exciting team? Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients? Then this is the role for you! We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like You will be responsible for managing key technical activities across the broking / placement process. A usual day as a Client Service Delivery Specialist will involve:

• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
• Provide SME technical placement advice to the Brokers as required.
• Liaising with underwriters
• Sharing best practice
• Presenting ideas on process improvements.
• Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working - we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work individually and in a team.
• Relevance experience within the insurance industry preferred.
• Understanding of insurance risk and actuarial principle preferred.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.

Benefits

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our Culture

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.