Technical Integrations Manager: US ERP & API Lead

Trustpair; New York (NY); Presencial; USD 125.000 - 140.000; Jornada completa

Descripción de la vacante

Trustpair is seeking a Technical Integrations Manager to deliver customer integrations across North America, with a primary focus on the US. You will join the Technical Integrations team within Customer Success, reporting to the VP and owning project scope, timelines, and stakeholder coordination.

You’ll shepherd integrations from kickoff through testing, go-live, and post-launch support, coordinating with Customer Success and external system integrators to connect Trustpair to enterprise

Formación

• 3+ years of hands-on, customer-facing integration delivery experience at a B2B SaaS vendor, system integrator, or consultancy.
• Practical knowledge of REST APIs, JSON, OAuth, API keys, Postman, and file-based integrations using SFTP and flat-file formats.
• Strong data-mapping and troubleshooting skills, using logs, payloads, API responses, and sample files to identify root causes and escalate.
• Experience managing a busy portfolio of customer technical projects at different stages, ideally 10+ concurrently.
• Clear, concise communication with technical and business stakeholders across time zones.

Responsabilidades

• Deliver native connector, API, and file-based integrations from prerequisites through production cutover.
• Coordinate testing, QA, customer acceptance testing, and troubleshoot issues using logs and API responses.
• Lead customer integration projects across 20+ active initiatives with kickoff to go-live ownership.
• Be the main technical contact for customer IT, ERP, and security teams, providing training and handovers.
• Support post-go-live care and produce comprehensive integration documentation.

Conocimientos

REST APIs

JSON

OAuth

Postman

SFTP

Data mapping

Project management

Herramientas

SAP

Oracle

Descripción del empleo

Trustpair is seeking a Technical Integrations Manager to deliver customer integrations across North America, with a primary focus on the US. You will join the Technical Integrations team within Customer Success, reporting to the VP and owning project scope, timelines, and stakeholder coordination.

You’ll shepherd integrations from kickoff through testing, go-live, and post-launch support, coordinating with Customer Success and external system integrators to connect Trustpair to enterprise