Member Service Specialist - Starting at 18.50 - Remote

Prime Therapeutics; Seattle (WA); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player in healthcare services is seeking dedicated individuals for customer service roles. This remote position offers a competitive starting salary and opportunities for career advancement. Employees will handle inquiries related to medication and benefits, ensuring compliance with HIPAA regulations while enhancing their customer service skills. The company provides a structured work environment, comprehensive benefits, and a fully equipped home office, making it an ideal opportunity for those looking to grow in the healthcare field. Join a team that values professionalism and empathy in every interaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Time Off

Qualifications

• 1+ year of customer service experience required.
• Strong communication skills with professionalism and empathy.

Responsibilities

• Handle incoming calls or emails regarding medication and benefits.
• Investigate and resolve member inquiries promptly.

Skills

Customer Service

Communication Skills

Empathy

Multitasking

Fluency in Spanish

Education

High School Diploma or GED

Tools

PC Skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary of $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with a fully equipped home office provided by the employer
- Comprehensive benefits including medical, dental, vision insurance, and a 401k match
- Structured work environment that enhances customer service skills in the healthcare field
- Paid time off and potential for overtime

What to Expect (Job Responsibilities):
- Handle incoming calls or emails from members, pharmacies, and doctors’ offices regarding medication and benefits
- Investigate and resolve member inquiries promptly or escalate to the appropriate team member
- Adhere to and reinforce standard operating procedures and training guidelines specific to HIPAA
- Maintain compliance with the employer's policies and procedures
- Perform other duties as assigned

What is Required (Qualifications):
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Strong communication skills with a focus on professionalism and empathy

How to Stand Out (Preferred Qualifications):
- Call center experience, preferably in the healthcare industry
- Previous remote work experience
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems simultaneously
- Experience multitasking in a fast-paced environment

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #CompetitivePay

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