Inside Sales Specialist - Tech Solutions & WOW Service

Crane Engineering Sales LLC; Canton Charter Township (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive health insurance

401k with generous company match

Professional development via Craneuna

Job summary

Professional Pump, a Crane Engineering Company in Michigan, is seeking an Inside Sales Representative to provide product information and resolve technical issues for customers. You will support sales teams, assist customers with options, and help ensure timely deliveries while upholding a high level of service.

Ideal candidates have 1–3 years in related roles, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or equivalent; an Associate’s degree is preferred.
• 1–3 years of related experience or training.
• Strong written and verbal communication skills.
• Ability to interact professionally over the phone and focus on customer service.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Communicates to internal staff on pertinent details of sales and marketing transactions.
• Supports sales staff with obtaining business.
• Assists customers with alternative equipment, parts, instrumentation and/or service options.
• Answers questions about products, prices, availability, and terms.
• Contacts current and prospective customers to explain features and solicit orders.
• Estimates prices, credit or contract terms, warranties and delivery dates.
• Consults with clients after sales to resolve problems and provide ongoing support.
• Arranges and directs delivery and installation of products and equipment.
• Monitors market conditions, product innovations and competitors' products, prices and sales.
• Negotiates details of contracts and payments with assistance and prepares sales contracts and purchase orders.
• Includes pertinent peripheral quotes on equipment, parts, instrumentation, and services.
• Provides technical information to select equipment, parts and/or services that will better satisfy the customer's needs.
• Controls incoming orders and repeated part numbers.

Skills

Customer service

Phone communication

Time management

Multi-tasking

Sales support

Education

High school diploma

Associate's degree preferred

Job description

Professional Pump, a Crane Engineering Company in Michigan, is seeking an Inside Sales Representative to provide product information and resolve technical issues for customers. You will support sales teams, assist customers with options, and help ensure timely deliveries while upholding a high level of service.

Ideal candidates have 1–3 years in related roles, strong communication, and the ability to multi-task in a fast-paced environment.