Technical Inside Sales Representative (976)

Priority Dispatch Corp.; Portland, Northern (OR, KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Priority Dispatch Corp. in Portland, OR, is seeking an Inside Sales Representative to support OEM customers with outstanding service, technical guidance, and sales coordination. You will handle inquiries, quotes, orders, and ensure CRM/ERP accuracy.

Work closely with Engineering, Operations, and Service teams to verify part numbers, configurations, delivery requirements, and order status. This is an office-based role in Portland with no work-from-home option.

Qualifications

• Customer service and sales coordination experience required.
• Experience with ERP/CRM systems preferred.
• Technical support and product knowledge needed.
• Strong communication and organizational skills.

Responsibilities

• Serve as the primary inside sales contact for OEM accounts.
• Respond to inquiries on pricing, orders, and product information.
• Process quotes and orders in ERP.
• Coordinate with engineering, operations, and service teams.
• Maintain accurate CRM records and track order status.
• Provide technical assistance and product recommendations.
• Troubleshoot portal/web shop issues and train customers.

Skills

Customer service

Technical support

Communication skills

Multitasking

Team player

Project management

Tools

Salesforce

Business Central

MIS systems

MS Office

Job description

# Job Title: Technical Inside Sales**Location:** Portland, OR (Office Based Position) (Does not qualify for work from home)**Reports To:** OEM Sales Manager**Special instructions from:** Inside Sales Lead## Position SummaryThe Inside Sales Representative supports HAWE Hydraulik USA’s OEM customer by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.## Key Responsibilities:**Customer Communication & Account Support*** Serve as a primary inside sales point of contact for OEM accounts.* Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.* Maintain strong, ongoing relationships with customer contacts.**Technical & Product Support*** Assist with part number identification, configurations, and product selection.* Troubleshoot customer portal/web shop issues and perform customer training.* Liaison special product requests with engineering/S-Line teams.**Order & Quote and Fulfillment Management*** Enter and process quotes and orders in ERP (Business Central).* Validate pricing, part numbers, delivery requirements, and special agreements.* Track and communicate order status, shipping updates, and delays.* Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.* Support warranty, returns, SRO/SRET processes, and customer complaint channels**Inventory Coordination*** Check inventory levels and availability of components.* Review existing inventory for potential conversion and utilization.* Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.* Flag potential delays and proactively resolve supply chain issues.**System & Tool Utilization*** Use ERP and Salesforce systems to log order details, customer interactions, and updates.* Update special pricing, price lists, and special agreements within ERP and CRM systems.* Assist sales team with account assignments within ERP, CRM, MIS systems.* Maintain accurate records of transactions and communications.* Support digital tools like customer portals and web shops for order tracking and configuration.**Cross-Functional Collaboration*** Support OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.* Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.* Coordinate with shipping for shipping and delivery arrangements.* Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.* Collaborate with IT on customer changes within CRM, ERP, and MIS systems.## Qualifications**Preferred Skills:*** Team player with a customer-first mindset.* Detail-oriented and organized.* Project management, helping team meet deadlines.* Strong communication skills.* Comfortable working with digital systems and tools.* Able to multitask and prioritize in a fast-paced environment.* Experience with BC, SAP, MIS, and Salesforce CRM systems.* MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.* Basic understanding of HAWE workflows.