Technical Inside Sales Representative

HAWE Hydraulik; Huntersville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

HAWE Hydraulik USA is seeking an Inside Sales Representative to support OEM accounts with technical assistance, pricing, quoting, and order fulfillment. You will manage quotes, orders, and product information in ERP and CRM systems, while maintaining strong customer relationships and ensuring accurate data across Business Central and related tools.

Responsibilities include part number configurations, troubleshooting portal issues, and coordinating with Engineering, Operations, and Purchasing to

Qualifications

• Team player with a customer-first mindset.
• Detail-oriented and organized.
• Experience with BC, SAP, MIS and Salesforce CRM.
• Proficient with MS Office (Outlook, PowerPoint, Excel, Word, Teams).

Responsibilities

• Serve as Inside Sales point of contact for OEM accounts.
• Enter and process quotes and orders in ERP.
• Coordinate fulfillment with Operations, Purchasing, Engineering.
• Support warranty, returns, and customer complaint channels.
• Log order details and updates in ERP and CRM systems.

Skills

Team player

Detail-oriented

Project management

Strong communication

Digital systems

Multitasking

BC/SAP/MIS/Salesforce experience

MS Office

Tools

ERP (Business Central)

Salesforce

SAP

MIS

Microsoft Office

Job description

Job Title: Technical Inside SalesLocation: Portland, OR (Office Based Position) (Does not qualify for work from home)Reports To: OEM Sales ManagerSpecial instructions from: Inside Sales LeadPosition SummaryThe Inside Sales Representative supports HAWE Hydraulik USA’s OEM customer by providing exceptional customer service, technical assistance, and sales coordination. This role manages customer inquiries, order processing, quoting, product support, and CRM/ERP accuracy. The position blends the customer-facing responsibilities of customer service with the technical and application-focused tasks of Technical Sales Support, ensuring seamless communication and efficient order fulfillment across all touchpoints.Key Responsibilities:Customer Communication & Account SupportServe as a primary inside sales point of contact for OEM accounts.Respond quickly and professionally to inquiries regarding pricing, orders, product information, lead times, and technical questions.Maintain strong, ongoing relationships with customer contacts.Technical & Product SupportAssist with part number identification, configurations, and product selection.Troubleshoot customer portal/web shop issues and perform customer training.Liaison special product requests with engineering/S-Line teams.Order & Quote and Fulfillment ManagementEnter and process quotes and orders in ERP (Business Central).Validate pricing, part numbers, delivery requirements, and special agreements.Track and communicate order status, shipping updates, and delays.Coordinate fulfillment with Operations, Purchasing, Engineering, and Service teams.Support warranty, returns, SRO/SRET processes, and customer complaint channelsInventory CoordinationCheck inventory levels and availability of components.Review existing inventory for potential conversion and utilization.Coordinate with Engineering, Purchasing, and Operations to ensure timely fulfillment.Flag potential delays and proactively resolve supply chain issues.System & Tool UtilizationUse ERP and Salesforce systems to log order details, customer interactions, and updates.Update special pricing, price lists, and special agreements within ERP and CRM systems.Assist sales team with account assignments within ERP, CRM, MIS systems.Maintain accurate records of transactions and communications.Support digital tools like customer portals and web shops for order tracking and configuration.Cross-Functional CollaborationSupport OEM Account Managers and Engineering with order tracking, expedites, and direct customer communications.Work closely with accounting for invoicing, payment issues, new customer on-boarding, and account closures.Coordinate with shipping for shipping and delivery arrangements.Liaise with production team on outstanding orders, shipping timelines, tracking numbers, and provide customers with current order tracking as required.Collaborate with IT on customer changes within CRM, ERP, and MIS systems.Preferred Skills:Team player with a customer-first mindset.Detail-oriented and organized.Project management, helping team meet deadlines.Strong communication skills.Comfortable working with digital systems and tools.Able to multitask and prioritize in a fast-paced environment.Experience with BC, SAP, MIS, and Salesforce CRM systems.MS Office family of software with primary focus on Outlook, PowerPoint, Excel, Word, and Teams.Basic understanding of HAWE workflows.