Technical Inside Sales - Pulp & Paper Spares

ANDRITZ; City of Glens Falls (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

ANDRITZ in Glens Falls seeks an inside sales customer service representative for the pulp and paper industry. This technical sales role focuses on spare parts and supports Sales Area Managers and Product Managers.

You will respond to inquiries, provide product information, generate quotes, process orders, manage pricing, and coordinate delivery with Logistics. Travel is limited to the USA and Canada (<10%).

Qualifications

• Associates-level degree or relevant experience preferred.
• Experience with ERP systems, especially SAP and bolt-on interface desirable.
• Well-developed communication and interpersonal skills required.
• Competent in MS Word, Excel, PowerPoint, Teams, etc.
• Experience with EDI systems (i.e. Ariba) a plus.
• Ability to read and interpret engineering drawings.

Responsibilities

• Provide Customer Service support to customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal/external customers to provide information in response to inquiries about products and services.
• Handle and resolve questions/concerns.
• Provide information about the organization’s products and services.
• Generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers.
• Enter and ensure proper handling of all orders.
• Maintain customer pricing based on guidance from management.
• Coordinate delivery and purchase order requirements with Logistics Department.
• Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
• Approve orders for invoice.
• Other duties as assigned by Supervisor or Managers.

Skills

Customer service

Communication

MS Office

Education

Associates degree or relevant experience

Tools

SAP

Ariba

Job description

ANDRITZ in Glens Falls seeks an inside sales customer service representative for the pulp and paper industry. This technical sales role focuses on spare parts and supports Sales Area Managers and Product Managers.

You will respond to inquiries, provide product information, generate quotes, process orders, manage pricing, and coordinate delivery with Logistics. Travel is limited to the USA and Canada (<10%).