Inside Sales Rep – Spares

ANDRITZ; City of Glens Falls (NY); Sur place; USD 50 000 - 65 000; Plein temps

Résumé du poste

ANDRITZ in Glens Falls seeks an inside sales customer service representative for the pulp and paper industry. This technical sales role focuses on spare parts and supports Sales Area Managers and Product Managers.

You will respond to inquiries, provide product information, generate quotes, process orders, manage pricing, and coordinate delivery with Logistics. Travel is limited to the USA and Canada (<10%).

Qualifications

• Associates-level degree or relevant experience preferred.
• Experience with ERP systems, especially SAP and bolt-on interface desirable.
• Well-developed communication and interpersonal skills required.
• Competent in MS Word, Excel, PowerPoint, Teams, etc.
• Experience with EDI systems (i.e. Ariba) a plus.
• Ability to read and interpret engineering drawings.

Responsabilités

• Provide Customer Service support to customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal/external customers to provide information in response to inquiries about products and services.
• Handle and resolve questions/concerns.
• Provide information about the organization’s products and services.
• Generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers.
• Enter and ensure proper handling of all orders.
• Maintain customer pricing based on guidance from management.
• Coordinate delivery and purchase order requirements with Logistics Department.
• Communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers.
• Approve orders for invoice.
• Other duties as assigned by Supervisor or Managers.

Connaissances

Customer service

Communication

MS Office

Formation

Associates degree or relevant experience

Outils

SAP

Ariba

Description du poste

ANDRITZ is seeking a Glens Falls inside sales customer service representative for pulp and paper industry. This is a technical sales position in our spare parts department.

Job responsibilities and tasks

• Provide Customer Service support to our customers, Sales Area Managers, Product Managers and Regional Sales entities.
• Interact with internal / external customers to provide information response to inquiries about products and services,
• handle and resolve questions / concerns
• provide information about the organization’s products and service,
• generate quotes and process orders as requested by Product Managers, Service Account Manager, and customers,
• enter and ensure proper handling of all orders
• maintain customer pricing based on guidance from management
• coordinate delivery and purchase order requirements with Logistics Department,
• communicate special shipment dates and date changes to the Regional Sales entities, Sales Area Managers, and/or customers
• approve orders for invoice
• Other duties as assigned by Supervisor or Managers.

Education, professional experience, and qualification preferred/required

• Associates-level degree or relevant experience preferred
• Experience with ERP systems, especially SAP and bolt-on interface desireable
• Well-developed communication and interpersonal skills required
• Competent in MS Word, Excel, PowerPoint, Teams, etc.
• Experience with EDI systems (i.e. Ariba) a plus
• Ability to [learn to] read and interpret engineering drawings.

Physical and Mental Qualifications

• General Office Work

Travel percentage (include country or region name)

• < 10% within USA and Canada

Additional Information

• “Andritz Inc. is an AA/EEO/Veterans/Disabled Employer”

Legal status to work in the United States is required

Profile description:

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.