Technical Inside Sales Pro — Valves & Flow Control

Bray International, Inc; Pleasanton (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay plans

Comprehensive benefits

401(k) plan with matching

Healthy work environment

Career growth opportunities

Strong company culture

Job summary

Bray International, a global leader in industrial valves and controls, is hiring a Technical Inside Sales Representative in Pleasanton, CA. You will serve as the primary contact for technically complex customer needs, provide guidance on product selection, prepare quotations, and support order fulfillment.

You will collaborate with Sales, Applications Engineering, Operations and Accounting to ensure accurate quotes, timely orders, and high customer satisfaction.

Qualifications

• Bachelor's degree in a related field (or equivalent work experience).
• Minimum of 2 years of experience in technical inside sales, engineering support, or a similar customer-facing technical role.
• Strong technical aptitude to explain complex products and solutions to customers.
• Experience with pricing, quoting, and order management processes preferred.

Responsibilities

• Serve as primary contact for technical product information, quotes, or support.
• Respond to inbound calls, emails, and other customer inquiries promptly and professionally.
• Assist customers in identifying their technical needs and provide suitable solutions.
• Maintain and develop customer relationships to ensure repeat business and satisfaction.
• Prepare and send accurate quotations based on customer specifications, pricing, and delivery requirements.
• Track technical orders from inception through delivery, handling modifications, status updates, or cancellations.
• Provide technical assistance to customers, explaining product features, specifications, and applications.
• Coordinate with internal teams to ensure products are delivered per customer requirements.
• Collaborate with outside sales, Applications Engineering, Operations, Warehouse, and Logistics teams.
• Enter and maintain accurate customer information, order details, and sales activity in CRM and ERP systems.
• Monitor and track open quotes and follow up with customers to win opportunities.
• Provide remote or in-person training to customers on proper use, installation, and maintenance of products.
• Organize and conduct product demonstrations when required.
• Investigate and resolve customer issues related to product performance, order discrepancies, and technical challenges.

Skills

Technical aptitude

Verbal & written communication

Attention to detail

CRM software

Microsoft Office

Problem-solving

Multitasking

Industrial applications knowledge

Valves/pumps/instrumentation knowledge

Pricing/quoting/order management

Education

Bachelor's degree in a related field

Tools

CRM software

Microsoft Office

Job description

Bray International, a global leader in industrial valves and controls, is hiring a Technical Inside Sales Representative in Pleasanton, CA. You will serve as the primary contact for technically complex customer needs, provide guidance on product selection, prepare quotations, and support order fulfillment.

You will collaborate with Sales, Applications Engineering, Operations and Accounting to ensure accurate quotes, timely orders, and high customer satisfaction.