Technical Inside Sales Pro – Instrumentation & Automation

Automationtechies; Houston (TX); On-site; USD 78,000 - 85,000; Full time

Job summary

Automationtechies is seeking an Inside Sales Representative to support the Instrumentation & Automation division in Houston, TX. This full-time, non-exempt role reports to the Inside Sales Manager and combines order management with technical guidance to customers.

The position emphasizes service, pricing, and coordination with outside sales to drive results. Prior experience in industrial distribution and strong MS Office skills are essential for success.

Qualifications

• 4+ years of experience in industrial distribution, manufacturing, or fluid power products.
• Extensive phone-based customer service experience.
• Background in inside sales, purchasing, sourcing, or replenishment preferred.
• Strong proficiency in Microsoft Word, Excel, and Outlook.
• Clear written and verbal communication skills.
• Self-motivated, proactive, and solution-oriented mindset.
• High School Diploma or GED required (additional education is a plus).

Responsibilities

• Process customer orders via phone, email, and fax.
• Provide pricing, order status updates, and product information.
• Recommend technical specifications and solutions to meet customer needs.
• Support outside sales representatives with timely, accurate information.
• Build strong vendor relationships to ensure customer satisfaction.
• Assist with light shipping/receiving or counter support where applicable.
• Act as a key liaison in resolving order and product issues.
• Identify customer concerns and provide effective solutions.
• Follow escalation procedures when necessary to ensure quick resolution.
• Enter and manage orders, quotes, returns, and credits.
• Research product availability and coordinate replenishment.
• Maintain accurate, organized records of all customer interactions.

Skills

Industrial distribution

Phone-based service

Inside sales

Microsoft Word

Microsoft Excel

Outlook

Communication

Education

High School Diploma or GED

Job description

Automationtechies is seeking an Inside Sales Representative to support the Instrumentation & Automation division in Houston, TX. This full-time, non-exempt role reports to the Inside Sales Manager and combines order management with technical guidance to customers.

The position emphasizes service, pricing, and coordination with outside sales to drive results. Prior experience in industrial distribution and strong MS Office skills are essential for success.