Inside Sales Representative - Instrumentation Product Group

Carotek; Richmond (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Carotek, a SunSource company, seeks an energetic Inside Sales team member in North Chesterfield, VA. You will support outside sales, work with Instrumentation product lines, and provide technical quotes and guidance to customers.

Hours are Monday–Friday, 8:00 a.m. to 5:00 p.m. in-office. A two-year degree or 2–4 years of related experience is required, with strong mechanical/electrical aptitude and proficiency in MS Office and related software.

Qualifications

• Associates degree or equivalent from a two-year college or technical school; bachelor's preferred.
• Two to four years of related experience and/or training, or equivalent combination.

Responsibilities

• Provide outstanding service to customers and support to outside sales staff.
• Work primarily with Instrumentation Product lines.
• Answer telephone calls or respond to customer correspondence regarding technical questions on products or systems.
• Engage in technical discussions to identify correct product and advise on substitution or modification when needed.
• Select and specify products based on customer application and design prerequisites.
• Consult with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager.
• Supply detailed product quotations by computing price, discount and shipping charges as required and within company guidelines.
• Inform customer of pricing, back orders, delivery delays and/or any other problems related to the order process and provide tracking information.
• Obtain purchase order number and/or credit card information from customer.
• Consult with Accounting to research and resolve invoicing or credit discrepancies.
• Attend sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more

Skills

Customer service

Technical discussions

Quotations

Reading drawings

Electrical knowledge

MS Office

Education

Associates Degree or equivalent

Tools

Prophet 21

Job description

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com

We’re looking for an energetic, self-driven, technically inclined individual to join our Inside Sales team in our North Chesterfield, VA office.

In this role, you will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff
• This position will work primarily with our Instrumentation Product lines
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
• Selecting and specifying products based on customer application and design prerequisites;
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
• Obtaining purchase order number and/or credit card information from customer
• Conferring with Accounting to research and resolve invoicing or credit discrepancies
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more

This is a full-time in-office position and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. in the North Chesterfield, VA office.

Occasional evening and weekend work may be required as job duties demand.

Required Education And Experience

• Associates Degree or equivalent from a two-year College or technical school (Bachelor’s degree preferred); or two to four years of related experience and/or training; or equivalent combination of education and experience

Preferred Education And Experience

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude
• Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence;
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21

Why Would You Be Interested?

About Carotek, Inc. (www.carotek.com), A SunSource Company (www.sunsource.com)

With over 200 highly trained employees, Carotek is recognized as one of the country’s strongest and most respected providers of products and services to meet the demands of a complex, high tech cross-industry market. We offer a dynamic and exciting work environment, with competitive salaries, incentive programs, and a comprehensive benefits package.

We are recognized as one of the country's strongest engineering level agents, distributors and value-added fabricators. From the simple to the complex, we offer a broad scope of products and services in mechanical, electrical, instrumentation, valve, pump and steam specialties to the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia.

Our mechanical and electrical shops are designed to custom build and integrate complex process skids. We continue to strive for product improvement and value engineer these packages for better cost and product enhancement.

We're always on the lookout for highly talented and highly motivated people to help us continue our hard-earned reputation for quality and service excellence.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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