Technical Implementation Specialist

AssureSoft - Careers; United States; Remote; USD 55,000 - 90,000; Full time

Job summary

AssureSoft is hiring for a remote role focused on healthcare IT integrations and customer support. You will configure laboratory interfaces, validate account data, and ensure secure file transfers with EMR and laboratory systems.

Ideal candidates have 1+ years in technical roles, strong English communication, and comfort with data files. The position emphasizes project coordination, problem solving, and collaborative problem resolution across teams.

Qualifications

• 1+ years of professional experience in technical, software, SaaS, healthcare IT, customer support, implementation, or a similar environment.
• Strong written and verbal English communication.
• Basic understanding of software applications, system integrations, and file-transfer concepts.
• Comfort working with structured data, spreadsheets, and text editors.
• Strong troubleshooting, attention to detail, organization, and follow-through.

Responsibilities

• Configure and maintain laboratory interfaces using internal integration platforms.
• Collect and validate account information, providers, compendiums, custom profiles, and order codes with laboratories and healthcare facilities.
• Configure and verify SFTP connectivity and interface communication settings.
• Test laboratory order and result transmission end to end between EMR and laboratory systems.
• Manage implementation projects, track pending requirements, and coordinate activities through completion.
• Troubleshoot integration issues, identify discrepancies, and escalate when necessary.
• Support clients and laboratory partners through emails, tickets, and configuration changes.
• Work with CSV, XLS, and XLSX files.
• Document configurations, testing results, and project status.
• Follow implementation procedures and quality assurance processes.

Skills

English communication

Troubleshooting

Project coordination

Customer support

Data handling

Job description

The key to our success is simple; we deliver the highest quality, on time, with passion and commitment, and live every day by a set of great values. We’ve built a company that fosters long-term careers in an environment of continuous learning, with cutting-edge benefits, tools, and resources. In addition, certifications that endorse our company as a great place to work.

Responsibilities

• Configure and maintain laboratory interfaces using internal integration platforms.
• Collect and validate account information, providers, compendiums, custom profiles, and order codes with laboratories and healthcare facilities.
• Configure and verify SFTP connectivity and interface communication settings.
• Test laboratory order and result transmission end to end between EMR and laboratory systems.
• Manage implementation projects, track pending requirements, and coordinate activities through completion.
• Troubleshoot integration issues, identify discrepancies, and **escalate** when necessary.
• Support clients and laboratory partners through emails, tickets, and configuration changes.
• Work with CSV, XLS, and XLSX files.
• Document configurations, testing results, and project status.
• Follow implementation procedures and quality assurance processes.

Requirements

• 1+ years of professional experience in technical, software, SaaS, healthcare IT, customer support, implementation, or a similar environment.
• Strong written and verbal English communication.
• Basic understanding of software applications, system integrations, and file-transfer concepts.
• Comfort working with structured data, spreadsheets, and text editors.
• Strong troubleshooting, attention to detail, organization, and follow-through.
• Ability to manage multiple projects and priorities independently and collaboratively.
• Ability to explain technical information clearly to non-technical users.
• Willingness to learn new platforms, tools, and technical workflows.

Nice to Have

• Experience with EMR/EHR systems, healthcare IT, or laboratory workflows; familiarity with HL7, SFTP, or SaaS integrations.
• Experience with Salesforce, Zendesk, or similar tools, and project coordination with external vendors, clients, or technical teams.

#LI-REMOTE

About us

AssureSoft is a multinational software development and information technology company providing strategic consulting, technology services, and outsourcing business processes. We work to innovate and create quality software with motivated, passionate, and qualified teams that develop in an environment of professional, stable growth and continuous learning.

Inclusive Opportunities for Every Talent. At AssureSoft, we believe that true innovation is born from diversity—of ideas, experiences, and perspectives. That’s why our hiring practices are inclusive and reflect a firm commitment to equity and equal opportunity.
Here, every person—regardless of origin, gender, orientation, or beliefs—finds a space to grow, contribute, and be valued not only for their talent, but also for who they are.

What sets us apart

• Great Place To Work certification.
• A company with more than 15 years of experience.
• Work with world-class clients and long-term projects.
• English scholarships for an external institute.
• English classes with company teachers.
• State-of-the-art tools and resources.
• Certifications for your professional growth.
• Recreation and leisure activities.
• Compliance with the regulations and labor rights of your region.

Retention of your personal information: AssureSoft will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as necessary to comply with our legal obligations, resolve disputes, and maintain appropriate business records. Once the purpose has been fulfilled, your personal information will be retained and blocked due to the possibility of legal and governmental requirements, and until the status of limitations has run out.

Important Notice Regarding Personal Information: If you do not want your personal and professional information to be retained in our database, please send your request for data removal to [e-mail].