Technical Help Desk Specialist — Swing Shift (1pm-9:30pm)

U.S. Bank; United States; On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Holiday pay

Adoption assistance

Job summary

U.S. Bank is seeking a Technical Help Desk Representative to assist clients with commercial card platforms via phone, email, and chat. You will troubleshoot complex issues, escalate when necessary, and document all activities to ensure reliable problem resolution.

This 24/7 team operates with swing shifts (1pm–9:30pm) and rotating weekends after training, supporting Federal Government accounts and undergoing post-employment screening as part of the process.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience as a Telecommunications CSR.
• Two or more years of experience within customer service or technical support.
• Well-developed verbal and written communications skills.
• Proficient computer skills using Microsoft Office applications.
• Effective problem-solving and negotiation skills.
• Experience resolving difficult customer calls.

Responsibilities

• Provide technical assistance via phone, email, and chat for commercial card platforms.
• Troubleshoot issues, escalate when needed, and document activities.
• Follow up with users to ensure problem resolution.
• Support after-hours and participate in rotating weekend shifts as needed.
• Maintain documentation and contribute to team success.

Skills

Verbal and written communications

Proficient computer skills

Problem solving

Negotiation skills

Experience handling difficult calls

2–3 years telecommunications CSR

2+ years customer service/technical

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Job description

U.S. Bank is seeking a Technical Help Desk Representative to assist clients with commercial card platforms via phone, email, and chat. You will troubleshoot complex issues, escalate when necessary, and document all activities to ensure reliable problem resolution.

This 24/7 team operates with swing shifts (1pm–9:30pm) and rotating weekends after training, supporting Federal Government accounts and undergoing post-employment screening as part of the process.