Technical Help Desk Specialist, 24/7 Card Support

Us Bank; North Dakota; On-site; USD 69,302,000 - 92,294,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking a Technical Help Desk Representative to support commercial credit card platforms through phone, email, and chat while delivering exceptional technical assistance.

You will troubleshoot, guide users through system walkthroughs, and escalate complex issues as needed, contributing to service excellence. The role operates in a 24/7 center with a swing shift (1pm–9:30pm) and rotating weekend shifts after training; a post-employment screening is required for federal accounts.

Qualifications

• High school diploma or equivalent required.
• 2–3 years experience as Telecommunications CSR.
• Experience in customer service or technical support preferred.

Responsibilities

• Provide technical help desk support to clients via phone, email, and chat.
• Troubleshoot, resolve, and escalate complex issues; document activities.
• Assist with after-hours support and 24/7 shift coverage; participate in weekend rotations.

Skills

Customer service

Technical support

Verbal communication

Written communication

Negotiation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Technical Help Desk Representative to support commercial credit card platforms through phone, email, and chat while delivering exceptional technical assistance.

You will troubleshoot, guide users through system walkthroughs, and escalate complex issues as needed, contributing to service excellence. The role operates in a 24/7 center with a swing shift (1pm–9:30pm) and rotating weekend shifts after training; a post-employment screening is required for federal accounts.