Technical Help Desk Specialist – Government Card Programs

U.S. Bank; Northern (KY); Hybrid; USD 69,285,000 - 92,295,000; Full time

Job summary

U.S. Bank is seeking a Technical Help Desk Representative to support commercial card programs by providing technical assistance via phone, email and chat, guiding clients through platform walkthroughs and troubleshooting.

This 24/7 operation includes the swing shift 1pm–9:30pm and rotating weekend shifts after training; candidates must pass a GSA background screening. Benefits and growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience as a Telecommunications CSR.
• Two or more years of experience in customer service or technical support.
• Well-developed verbal and written communications skills.
• Proficient in Microsoft Office applications.
• Effective problem-solving and negotiation skills.

Responsibilities

• Provide technical assistance via phone, email and chat.
• Troubleshoot and guide users through card management platforms.
• Escalate complex issues and follow up to ensure resolution.
• Maintain documentation of activities and support center processes.

Skills

Telecom CSR

Customer service

Technical support

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

U.S. Bank is seeking a Technical Help Desk Representative to support commercial card programs by providing technical assistance via phone, email and chat, guiding clients through platform walkthroughs and troubleshooting.

This 24/7 operation includes the swing shift 1pm–9:30pm and rotating weekend shifts after training; candidates must pass a GSA background screening. Benefits and growth opportunities are provided.