Technical Facilities Delivery Manager

Cisco Systems, Inc; San Jose, Northern (CA, KY); Hybrid; USD 137,000 - 186,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Service Delivery Manager (Technical Services) for the Americas West, onsite at the San Jose, CA campus. You will govern FM contracts, manage asset lifecycle plans, and partner with global teams to ensure safe, functional workplaces across multiple sites.

You will drive continuous improvements in service levels, manage budgets, and own business continuity plans for hard services while aligning with Cisco policies and stakeholder needs.

Qualifications

• Minimum 5 years in facility management or related field.
• Experience leading facilities service delivery with SLAs/KPIs.
• Strong knowledge of building systems and infrastructure.

Responsibilities

• Governs an FM contract across Americas West with asset lifecycle plans.
• Partners with global and local teams to enforce Cisco policies.
• Builds relationships to align services with business needs.
• Oversees delivery of hard services via external providers.
• Manages budgets, spend, variations and approvals.
• Owns business continuity plans for FM hard services.

Skills

Facilities management

Contract management

SLA/KPI oversight

Financial analysis

Project/program management

Stakeholder alignment

Building systems knowledge

Education

Bachelor's degree in engineering

Job description

Cisco Systems, Inc. is seeking a Service Delivery Manager (Technical Services) for the Americas West, onsite at the San Jose, CA campus. You will govern FM contracts, manage asset lifecycle plans, and partner with global teams to ensure safe, functional workplaces across multiple sites.

You will drive continuous improvements in service levels, manage budgets, and own business continuity plans for hard services while aligning with Cisco policies and stakeholder needs.