Quality & Operations Project Analyst

Cisco Systems, Inc; San Jose (CA); On-site; USD 116,000 - 151,000; Full time

Job summary

Cisco Systems, Inc. is seeking an experienced Project/Program Manager for an onsite role in San Jose, CA. You will lead medium to large projects, manage cross-functional teams, and coordinate with external vendors to deliver quality outcomes.

The role requires a track record of delivering complex programs, exceptional communication skills, and the ability to drive process improvements while mentoring team members. The position offers a strong salary range and comprehensive Cisco benefits.

Qualifications

• Bachelor's degree with 5+ years of related project/program management experience.
• Masters' degree with 3+ years of related experience.
• Prior experience leading and managing cross-functional teams and external vendors.
• Exceptional communication, negotiation, and conflict-resolution skills to manage various stakeholders expectations.
• Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects.
• Provide training and lead by example to new team members.

Responsibilities

• Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
• Manages medium to large sized projects with moderate to high risk; solution may require teamwork among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Helps drive process and manage projects
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
• Identifies risks to project success and creates mitigation plans
• Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
• Establishes partnerships with partners to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
• Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
• Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product

Skills

Communication

Negotiation

Conflict resolution

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Masters' degree

Job description

Cisco Systems, Inc. is seeking an experienced Project/Program Manager for an onsite role in San Jose, CA. You will lead medium to large projects, manage cross-functional teams, and coordinate with external vendors to deliver quality outcomes.

The role requires a track record of delivering complex programs, exceptional communication skills, and the ability to drive process improvements while mentoring team members. The position offers a strong salary range and comprehensive Cisco benefits.