Manager, Service Delivery - Data Center

Parkland Health; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Parkland Health is seeking an experienced IT infrastructure leader with a strong track record in delivering complex projects. The role emphasizes coaching, cross-functional collaboration, and strategic execution within a large healthcare IT environment.

The ideal candidate will have extensive experience in IT infrastructure, leadership of senior professionals, and familiarity with industry standards and certifications.

Qualifications

• Required: Bachelor's Degree
• Experience can be substituted for education.
• 8+ Years of IT infrastructure
• Education can be substituted for experience.

Responsibilities

• Coaches, mentors, reviews and delegates work to lower level professionals.
• Manages highly complex projects or processes.
• Requires communication with senior leadership.
• Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and/or advising.
• Influences parties within the department regarding concepts, practices and approaches.
• Understands and contributes to organizational targets and planning efforts.

Skills

Problem solving

Collaboration

Growth mindset

Execution and delivery

Business intelligence

Digital literacy

Education

Bachelor's Degree

Tools

Cisco Certification(s)

BICSI-RCDD

BICSI-DCDC

Schneider DCCA

CNET CDCDP

ANSI/TIA-942 familiarity

BICSI 002 familiarity

Job description

Location: 8435 Stemmons Bldg.

• Current Cisco Certification(s)

Education

Required: Bachelor's Degree

Education Substitution

Experience can be substituted for education.

Work Experience

8+ Years of IT infrastructure

Experience Substitution:

Education can be substituted for experience.

Knowledge, Skills, & Abilities

• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others)
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at business intelligence
• Adept at digital literacy skills

Preferred

• ITIL foundations
• Current Cisco Certification(s)
• BICSI-RCDD
• BICSI-DCDC
• Schneider DCCA
• CNET CDCDP
• Familiarity with:
• ANSI/TIA-942 (Infrastructure & Design)
• BICSI 002 (Best Practices and Implementation)
• ANSI/TIA-606-B (Administration and Labeling)

Competencies

Leadership & Talent: Coaches, mentors, reviews and delegates work to lower level professionals. Manages highly complex projects or processes.

Communication & Influence: Requires communication with senior leadership. Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and/or advising. Influences parties within the department regarding concepts, practices and approaches.

Organizational Impact: Works to achieve operational, functional, and/or business targets with significant impact on departmental results. Recognized subject matter expert; helps develop new and improved products, processes and systems within the department. Contributes to the development of goals and planning efforts for the department. Manages large projects or processes that span outside of the department.

Knowledge & Experience: Requires mastery of specialty area and working knowledge of industry practices/other areas, typically obtained through advanced education (Masters) and strong experience.

Problem Solving: Evaluates situations using multiple sources of information.

Interpersonal Skills: Developed communication and diplomacy skills used to direct/persuade/influence others.