Electromechanical Support Engineer I - 24/7 Hospital Tech

IPA - Innovative Product Achievements; Duluth (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

HSA with company contributions

Life and disability insurance

401(k) with company match

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid parental leave

Job summary

IPA - Innovative Product Achievements in Duluth, GA seeks a Technical Support Engineer I who thrives on solving complex electromechanical challenges in a contact-center environment. You will perform remote diagnostics on PLC-controlled hospital systems and guide field staff through systematic troubleshooting.

You will document root cause analyses and contribute to knowledge bases while coordinating with cross-functional teams to resolve issues promptly, including after-hours on-call rotations.

Qualifications

• Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology (or equivalent technical experience).
• 2–4 years troubleshooting industrial, electromechanical, or automation systems.
• Exposure to Raspberry Pi or embedded Linux for diagnostics preferred.
• Hands-on experience with motors, motor controllers, sensors, relays, control circuits, and system networking connectivity.
• Familiarity with PLC systems and ability to interpret ladder logic preferred.
• Experience in customer-facing or contact center environment providing technical or product support.
• Ability to read and interpret electrical schematics and mechanical drawings, and proficiency using diagnostic tools like multimeters and oscilloscopes.
• Understanding of basic networking concepts related to equipment communication (IP addressing, connectivity troubleshooting).
• Strong written and verbal communication skills.

Responsibilities

• Perform remote diagnostics on electromechanical, PLC-controlled systems used in hospital environments.
• Analyze failures in motors, sensors, actuators, relays, and control systems; use Raspberry Pi for diagnostics and data capture.
• Guide field technicians and hospital staff through systematic troubleshooting and testing procedures.
• Execute/document root cause analysis for recurring or complex equipment failures under guidance.
• Work cross-functionally with peers and internal teams for effective communication and resolution.
• Document findings and create troubleshooting guides and knowledgebase articles in CRM systems.
• Serve as primary technical contact for hospitals and service partners, providing expert guidance in critical situations.
• Participate in an on-call rotation (including evenings and weekends) to ensure 24/7 reliability.

Skills

Troubleshooting

Diagnostic skills

Customer-facing

Communication

Networking basics

Schematic reading

Education

Associate's or Bachelor's degree in Electrical/Mechanical/Mechatronics or Industrial Technology

Tools

PLC systems

Oscilloscopes

Multimeters

Raspberry Pi

Embedded Linux

Diagnostic tools

Job description

IPA - Innovative Product Achievements in Duluth, GA seeks a Technical Support Engineer I who thrives on solving complex electromechanical challenges in a contact-center environment. You will perform remote diagnostics on PLC-controlled hospital systems and guide field staff through systematic troubleshooting.

You will document root cause analyses and contribute to knowledge bases while coordinating with cross-functional teams to resolve issues promptly, including after-hours on-call rotations.