Senior Technical Engagement Manager

IPsoft; New York (NY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Care

Life Insurance

Short Term and Long Term Disability Insurance

Paid Time Off Bank

Job summary

IPsoft is seeking a Technical Engagement Manager to lead engagement with Fortune 1000 accounts, ensuring high levels of customer satisfaction through project management and service delivery. You will oversee quality standards, advocate client service requirements, and facilitate communication between stakeholders.

The ideal candidate will have a Bachelor's degree in Computer Science or a similar field, with 5-8 years of technical experience and 2-3 years in a business-oriented role. Benefits include medical, dental, and life insurance.

Qualifications

• 5-8 years hands-on technical experience in one or more domains.
• 2-3 years in a business-oriented role like technical project management.
• Experience in managed services is preferred.

Responsibilities

• Lead engagement with Fortune 1000 accounts.
• Ensure quality standards of service delivery.
• Facilitate communication among stakeholders.

Skills

Technical project management

Flawless communication skills

Organizational skills

In-depth knowledge of technology solutions

Education

Bachelor's degree in Computer Science or similar

Tools

ITIL

Six Sigma

PMBOK

Job description

You will be responsible for leading the engagement of a Fortune 1000 account and the ongoing project management of the account, ensuring high levels of customer satisfaction through excellent service delivery. These activities include leading weekly status calls, technical support review meetings, quarterly executive presentations as well as day to day operational leadership and guidance. The Technical Engagement Manager will be responsible for ensuring that the account and engagements under their purview are receiving optimal support and customer satisfaction is maintained at industry leading levels.

Job Description

• Ensure absolute quality standards of technical & business service delivery
• Provide direct project/account oversight and management.
• Advocate client service requirements and “outside in” perspective.
• Through expert understanding of IPsoft service delivery, advocate IPsoft’s services and solutions to client account portfolio.
• Liaise between customer, IPsoft business executives, and technical subject matter experts to ensure consistent communications and quality service delivery.
• Participate in internal & customer-facing conference calls, demonstrations, and presentations in conjunction with partner resources
• Support direct management in other business and operational development initiatives, as required
• This role is a hybrid of sales engineering, engagement management, service delivery, operations and network engineering. You will be hands on and operational.

Qualifications

• Bachelors degree in Computer Science, Information Management, or similar field (business-oriented technical degrees given special consideration and technical / business dual majors given most-favored status)
• Minimum of 5-8 years hands-on technical experience in one or more domains required
• Minimum of 2-3 years in a business-oriented role, such as technical project management or IT lead required
• Flawless oral and written communication skills a must
• Strong organizational skills required
• Exceptional work ethic: goals-driven, results-oriented individual for whom “good enough” is not acceptable.
• In-depth experience and knowledge of business-driven technology solutions required
• Passionate about their work, their company, and their career.
• Absolute accountability: points to nobody but themselves for their success and their failures.
• Experience in managed services strongly preferred
• Functional knowledge of the below domains, with expertise in at least two, required.
• Special consideration for generalist technology backgrounds.
• Data Networking
• Storage Management
• Windows Administration
• Messaging Platforms
• Application Programming
• Application Management
• Datacenter management
• IP Telephony
• Technology Management Standards, such as ITIL, ISO, eSCM
• Process methodologies highly desired (Six Sigma, Prince2, PMBOK)
• Network & System Security
• Technology Business Management Principles
• Formal project management training a plus
• Business-case, proposal, and technical writing skills desired

Additional Information

• Medical Insurance, Dental Insurance and Vision Care
• Life Insurance
• Short Term and Long Term Disability Insurance
• Paid Time Off Bank