Technical Documentation & Training Specialist

Linder Industrial Machinery; Chesapeake (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Linder Industrial Machinery Company is a premier heavy equipment dealer providing service documentation and technical support across multiple branches. The Technical Communicator creates, organizes, and delivers accurate information for technicians, service managers, and customers to ensure effective troubleshooting and consistent service practices.

You will translate OEM updates into actionable instructions, manage documentation libraries, and collaborate with OEMs and internal teams to

Qualifications

• Translate mechanical, hydraulic, or electrical concepts into clear instructions.
• Experience with heavy equipment systems (Komatsu, BOMAG, DEUTZ‑Fahr, or Linder lines).
• Ability to read wiring diagrams, hydraulic schematics, and service manuals.
• Proficiency in Microsoft Office, PDF editing tools, and documentation systems.
• Strong organization and ability to manage multiple priorities in a fast-paced service environment.
• Service, technical writing, or equipment support experience preferred.

Responsibilities

• Develop, update, and maintain Linder-specific service documentation, including troubleshooting guides, repair instructions, technical bulletins, and SOPs.
• Translate OEM technical updates, field campaigns, and service news into clear, actionable instructions for Linder technicians.
• Ensure all documents meet Linder standards for clarity, accuracy, branding, and version control.
• Manage documentation libraries within Linder’s internal systems to keep information current and accessible across all branches.
• Serve as a technical liaison between OEM technical support teams, Linder branches, and field service technicians.
• Assist in resolving and escalating service issues driving use of the Technical Service Request process.
• Communicate product updates, service advisories, and common failure trends to branch personnel.
• Participate in technical calls with OEMs and provide follow-up documentation for internal distribution.
• Review trends in service cases, warranty claims, Komtrax data, and technician feedback to identify root causes and propose corrective actions.
• Support failure analysis efforts, including documenting findings from component tear-downs or field inspections.
• Verify new or revised service procedures before recommending field implementation.
• Develop technician training materials, quick reference guides, and visual job aids tailored to Linder equipment lines.
• Support the Service Training team by preparing accurate, up-to-date content for new model introductions and technical courses.
• Assist with onboarding new technicians by providing accessible technical resources and structured guidance.
• Coordinate with Service Managers, Branch Managers, Warranty, Parts, and PSSR teams to ensure service procedures align across the organization.
• Work closely with the Warranty Department to create TSIs that document repair justification and ensure clear submission narratives to Komatsu.
• Provide feedback to Product Support Managers and OEM representatives based on recurring field conditions.

Skills

Technical writing

Communication skills

Mechanical systems understanding

Hydraulic systems understanding

Electrical diagrams

MS Office / Documentation tools

Tools

Microsoft Office

PDF editing

Documentation systems

Job description

Linder Industrial Machinery Company is a premier heavy equipment dealer providing service documentation and technical support across multiple branches. The Technical Communicator creates, organizes, and delivers accurate information for technicians, service managers, and customers to ensure effective troubleshooting and consistent service practices.

You will translate OEM updates into actionable instructions, manage documentation libraries, and collaborate with OEMs and internal teams to