Heavy Equipment Technical Communicator & Trainer

Linder Industrial Machinery; Salem (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Linder Industrial Machinery Company, a premier heavy equipment dealer, seeks a Technical Communicator to create and deliver accurate technical information for technicians, service managers, and customers. This role bridges Linder branches, OEM partners, and internal departments for efficient troubleshooting and high-quality support.

Responsibilities include developing service documentation, translating OEM updates, and maintaining documentation libraries across branches.

Qualifications

• Strong written and verbal communication skills; ability to translate complex mechanical/electrical concepts into clear instructions.
• Experience with heavy equipment systems, ideally including Komatsu, BOMAG, DEUTZ-Fahr, or other Linder product lines.
• Ability to read and interpret wiring diagrams, hydraulic schematics, and service manuals.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel), PDF editing tools, and documentation systems.
• Exceptional organization and accuracy; ability to manage multiple priorities in a fast-paced service environment.
• Prior experience in a service, technical writing, or equipment support role preferred.

Responsibilities

• Develop, update, and maintain Linder-specific service documentation including troubleshooting guides, repair instructions, technical bulletins, and SOPs.
• Translate OEM technical updates, field campaigns, and service news into clear, actionable instructions for Linder technicians.
• Ensure all documents meet Linder standards for clarity, accuracy, branding, and version control.
• Manage documentation libraries within Linder’s internal systems; keep information current and accessible across all branches.
• Serve as a technical liaison between OEM support teams, Linder branches, and field service technicians.
• Assist in resolving service issues and escalating through the Technical Service Request process.
• Communicate product updates, service advisories, and failure trends to branch personnel.
• Participate in technical calls with OEMs and provide follow-up documentation for internal distribution.
• Review trends in service cases and warranty claims to identify root causes and propose corrective actions.
• Support failure analysis, including documenting findings from component tear-downs or field inspections.
• Verify new or revised service procedures before field implementation.
• Develop technician training materials, quick reference guides, and visual job aids for Linder equipment lines.
• Support the Service Training team with content for new model introductions and technical courses.
• Assist with onboarding new technicians by providing accessible technical resources.
• Coordinate with Service Managers, Branch Managers, Warranty, Parts, and PSSR teams to align procedures.

Skills

Strong communication

Heavy equipment knowledge

Read wiring diagrams & schematics

Microsoft Office

Documentation systems

Organization & multitasking

Technical writing experience (prefered

Tools

Microsoft Office

PDF editing tools

Documentation systems

Job description

Linder Industrial Machinery Company, a premier heavy equipment dealer, seeks a Technical Communicator to create and deliver accurate technical information for technicians, service managers, and customers. This role bridges Linder branches, OEM partners, and internal departments for efficient troubleshooting and high-quality support.

Responsibilities include developing service documentation, translating OEM updates, and maintaining documentation libraries across branches.