Technical Documentation Specialist

PAX Technology, Inc. (North America); Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

Short & Long-term disability

401(k) Plan with employer match

Paid vacation and holidays

Tuition and professional certification

Employee Assistance Program

Internal recognition and rewards

Quarterly team-building stipend

Job summary

PAX Technology, Inc. (North America) seeks a Technical Documentation Specialist in Jacksonville to develop and maintain high-quality docs for payment devices, software, and cloud services.

You will translate complex concepts into clear content for developers, engineers, and partners. Collaborating with Product, Engineering, Support, Compliance, Training, and Marketing, you’ll ensure accuracy, consistency, and up-to-date documentation across product lines, supporting launches and ongoing

Qualifications

• Bachelor's degree in Technical Communication, English, Communications, IT, CS, or related field or equivalent experience.
• 1–5+ years of experience creating technical documentation for software, hardware, SaaS, or tech products.
• Excellent writing, editing, and proofreading with meticulous attention to detail.
• Ability to translate highly technical concepts into clear, user-friendly docs for developers and end users.
• Experience creating docs for developers and engineers as well as customer-facing content.
• Strong interviewing and communication skills to gather knowledge from SMEs.

Responsibilities

• Create, edit, and maintain technical documentation including user guides, installation guides, quick start guides, release notes, FAQs, knowledge base articles, troubleshooting guides, and developer documentation.
• Partner with Product Management, Engineering, QA, Technical Support, Compliance, and Marketing to gather technical information and translate it into customer-friendly documentation.
• Develop documentation standards, templates, style guides, and best practices for consistency across all docs.
• Maintain version control and keep documentation current as products evolve.
• Organize internal and external knowledge bases to improve information accessibility and self-service.
• Produce docs supporting payment devices, Android apps, cloud services, developer tools, and software platforms.
• Create diagrams, workflows, screenshots, and visuals to enhance understanding.
• Review existing docs to identify gaps and eliminate outdated content.
• Support new product launches with complete and accurate documentation.
• Continuously evaluate and improve documentation processes, tools, and standards.

Skills

Excellent writing

Editing

Verbal interviewing

Cross-functional collaboration

Project management

Education

Bachelor's degree in Technical Communication or related field

Tools

MadCap Flare

Adobe FrameMaker

Confluence

Paligo

Document360

Markdown/Git

Job description

At PAX, you’ll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality.

We’re looking for a Technical Documentation Specialist to develop, manage, and maintain high-quality technical documentation that supports our payment devices, software solutions, cloud services, and partner ecosystems. This role bridges the gap between technical teams and end users by translating complex concepts into clear, accurate, and user-friendly documentation. The ideal candidate has a unique ability to simplify complex technical concepts without sacrificing accuracy while also producing detailed technical documentation for developers, engineers, and partners. This individual will collaborate closely with Product, Engineering, Software Development, Technical Support, Compliance, Training, and Marketing to ensure documentation is accurate, consistent, and aligned with product requirements.

This is an onsite role in our Jacksonville office working Monday – Friday.

What You’ll Be Doing

• Create, edit, and maintain technical documentation including user guides, installation guides, quick start guides, release notes, FAQs, knowledge base articles, troubleshooting guides, and developer documentation.
• Partner with Product Management, Engineering, QA, Technical Support, Compliance, and Marketing to gather technical information and translate it into clear, customer-friendly documentation.
• Develop documentation standards, templates, style guides, and best practices to ensure consistency across all documentation.
• Maintain version control and ensure documentation remains current as products, software, and cloud services evolve.
• Organize and manage internal and external knowledge bases to improve information accessibility and customer self-service.
• Produce documentation supporting payment devices, Android applications, cloud services, developer tools, software platforms, and integrated payment solutions.
• Create diagrams, workflows, screenshots, and other visual elements that enhance understanding and improve the user experience.
• Review existing documentation to identify gaps, improve clarity, and eliminate outdated or redundant content.
• Support new product launches by delivering complete and accurate documentation.
• Continuously evaluate and improve documentation processes, tools, and standards to increase efficiency and enhance customer experience.

What You’ll Need

• Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related field, or equivalent experience.
• 3–5+ years of experience creating technical documentation for software, hardware, SaaS, or technology products.
• Exceptional writing, editing, and proofreading skills with meticulous attention to detail.
• Demonstrated ability to understand highly technical concepts and translate them into clear, concise, and user-friendly documentation for both technical and non-technical audiences.
• Equally comfortable creating detailed technical documentation for developers and engineers as well as simplified guides, tutorials, and customer-facing documentation.
• Strong interviewing and communication skills with the ability to gather technical knowledge from subject matter experts and transform it into accurate, well-organized documentation.
• Excellent organizational and project management skills with the ability to manage multiple projects, competing priorities, and deadlines.
• Proven ability to work effectively with cross-functional teams, including Product Management, Engineering, Technical Support, Compliance, Marketing, and Training, to gather information and develop accurate, high-quality documentation.

Technical Skills

• Experience with technical authoring and documentation platforms such as MadCap Flare, Adobe FrameMaker, Confluence, Paligo, Document360, Markdown/Git, or similar documentation management tools.
• Proficiency with Microsoft Office Suite
• Experience with Jira, Confluence, Git, or other collaboration and project management platforms is preferred.

Preferred Qualifications

• Experience documenting APIs, SDKs, or developer tools.
• Experience within the payments, fintech, POS, retail technology, or software industries is preferred.

Who We Are

PAX Technology is redefining the future of payments—and we’re looking for bold thinkers, builders, and innovators to join us.

As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences.

We’re not just building hardware—we’re building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we’re transforming what’s possible in payments.

Learn more at: www.pax.us

Life At PAX

What can PAX do for you?

We offer comprehensive benefits packages including:

• Medical, dental, vision, life, and AD&D insurance
• Short & Long-term disability
• 401(k) Plan with employer match
• Paid vacation and paid holidays
• Tuition and professional certification reimbursement
• Employee Assistance Program
• Internal employee recognition and rewards
• Quarterly stipend for team building activities

EEO Statement

PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.