Onsite Technical Documentation Specialist - Payments & Cloud

PAX Technology, Inc. (North America); Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&

Short & Long-term disability

401(k) Plan with employer match

Paid vacation and holidays

Tuition and professional certification

Employee Assistance Program

Internal recognition and rewards

Quarterly team-building stipend

Job summary

PAX Technology, Inc. (North America) seeks a Technical Documentation Specialist in Jacksonville to develop and maintain high-quality docs for payment devices, software, and cloud services.

You will translate complex concepts into clear content for developers, engineers, and partners. Collaborating with Product, Engineering, Support, Compliance, Training, and Marketing, you’ll ensure accuracy, consistency, and up-to-date documentation across product lines, supporting launches and ongoing

Qualifications

• Bachelor's degree in Technical Communication, English, Communications, IT, CS, or related field or equivalent experience.
• 1–5+ years of experience creating technical documentation for software, hardware, SaaS, or tech products.
• Excellent writing, editing, and proofreading with meticulous attention to detail.
• Ability to translate highly technical concepts into clear, user-friendly docs for developers and end users.
• Experience creating docs for developers and engineers as well as customer-facing content.
• Strong interviewing and communication skills to gather knowledge from SMEs.

Responsibilities

• Create, edit, and maintain technical documentation including user guides, installation guides, quick start guides, release notes, FAQs, knowledge base articles, troubleshooting guides, and developer documentation.
• Partner with Product Management, Engineering, QA, Technical Support, Compliance, and Marketing to gather technical information and translate it into customer-friendly documentation.
• Develop documentation standards, templates, style guides, and best practices for consistency across all docs.
• Maintain version control and keep documentation current as products evolve.
• Organize internal and external knowledge bases to improve information accessibility and self-service.
• Produce docs supporting payment devices, Android apps, cloud services, developer tools, and software platforms.
• Create diagrams, workflows, screenshots, and visuals to enhance understanding.
• Review existing docs to identify gaps and eliminate outdated content.
• Support new product launches with complete and accurate documentation.
• Continuously evaluate and improve documentation processes, tools, and standards.

Skills

Excellent writing

Editing

Verbal interviewing

Cross-functional collaboration

Project management

Education

Bachelor's degree in Technical Communication or related field

Tools

MadCap Flare

Adobe FrameMaker

Confluence

Paligo

Document360

Markdown/Git

Job description

PAX Technology, Inc. (North America) seeks a Technical Documentation Specialist in Jacksonville to develop and maintain high-quality docs for payment devices, software, and cloud services.

You will translate complex concepts into clear content for developers, engineers, and partners. Collaborating with Product, Engineering, Support, Compliance, Training, and Marketing, you’ll ensure accuracy, consistency, and up-to-date documentation across product lines, supporting launches and ongoing