Technical Manager, Cloud Operations

PAX Technology; Jacksonville (FL); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and AD&D insurance

401(k) Plan with employer match

Paid vacation and paid holidays

Tuition and professional certification reimbursement

Internal employee recognition and rewards

Quarterly stipend for team building activities

Job summary

PAX Technology, located in Jacksonville, FL, is seeking a Technical Manager for Cloud Operations to enhance the performance and security of its SaaS platforms. This role demands overseeing 24/7 operations while ensuring high service availability and leading automation initiatives.

The ideal candidate will have 3-5 years of hands-on experience in AWS, a Bachelor's degree in a related field, and fluency in both Chinese and English. Join us to make a significant impact in the payment solutions industry!

Qualifications

• 3-5 years of hands-on AWS operations experience, including team or project management.
• 1+ year of Kubernetes experience in a production environment.
• Solid knowledge of Nginx, MySQL, Redis, Kafka for configuration and tuning.

Responsibilities

• Drive the availability, scalability, security, and operational excellence of SaaS platforms.
• Oversee daily operations of AWS infrastructure and core systems for SaaS products.
• Implement and manage automation tools and CI/CD pipeline standards.

Skills

AWS operations experience

Fluent Chinese (Mandarin)

Kubernetes

Nginx

MySQL

Redis

Kafka

Shell scripting

Python scripting

Terraform

CloudFormation

CI/CD pipelines

Education

Bachelor's degree in Computer Science or related field

Job description

At PAX , you'll work alongside a collaborative, forward-thinking team in a fast-paced environment where innovation is encouraged and ideas move quickly from concept to reality.

Technical Manager, Cloud Operations Job Summary:

We're looking for an experienced Technical Manager, Cloud Operations to drive the availability, scalability, security, and operational excellence of our SaaS platforms hosted on AWS. This person will partner closely with R&D teams to support system deployments, upgrades, capacity planning, performance optimization, and rapid business growth. You will oversee 24/7 production operations, including monitoring, incident management, emergency response, and reliability initiatives to ensure high service availability and customer satisfaction. The ideal candidate will champion automation through CI/CD best practices, Infrastructure as Code (Terraform and CloudFormation), and advanced monitoring and alerting solutions to improve operational efficiency and reduce manual effort

This is an onsite role in our Jacksonville, FL office working Monday-Friday, 9:00am to 6:00pm.

• Partner with R&D teams on system deployment, version upgrades, capacity planning, and performance tuning to support rapid business iteration.
• Oversee daily operations of AWS infrastructure and core systems for SaaS products, including monitoring, alerting, incident handling, and emergency response.
• Ensure 7x24 high availability of SaaS systems. Define and execute availability strategies and standards. Continuously improve system reliability and service satisfaction.
• Drive automation in operations. Establish CI/CD pipeline standards to support automated releases. Implement automation tools and monitoring/alerting platforms to reduce manual work and improve incident response speed.
• Drive Infrastructure as Code (IaC) practices using Terraform or CloudFormation. Optimize operational processes, strengthen team execution, and improve organizational maturity in standardization.
• Implement security operations standards, including system hardening, patch management, and access control. Support security team on audit-related tasks.

What You'll Need:

• Bachelor's degree in Computer Science or a related field.
• Language: Fluent Chinese (Mandarin) required - ability to communicate smoothly with headquarters on technical matters. Work proficiency in English for local work environment.
• 3-5 years of hands-on AWS operations experience, with at least 1 year of team or project management experience.
• Kubernetes: 1+ year of production environment experience; ability to troubleshoot common issues independently.
• Middleware: Solid knowledge of Nginx, MySQL, Redis, Kafka - configuration and tuning.
• Scripting: Proficient in Shell or Python for automation and maintenance scripts.
• IaC: Familiar with Terraform or CloudFormation.
• AWS Services: Familiar with VPC, EC2, S3, IAM, RDS.
• CI/CD: Familiar with CI/CD pipelines (Jenkins, GitHub Actions, etc.).

Leadership Abilities

• Strong sense of responsibility and team collaboration
• Willing to manage on-call rotation

Who We Are

PAX Technology is redefining the future of payments and we're looking for bold thinkers, builders, and innovators to join us.

As a global leader in payment solutions, we power millions of devices across 120+ countries, helping businesses deliver faster, smarter, and more seamless commerce experiences.

We're not just building hardware - we're building solutions. With a dynamic ecosystem of partners, cutting-edge technology, and a relentless focus on innovation, we're transforming what's possible in payments. If you're ready to make an impact in a fast-moving, global tech environment, we want to hear from you.

Life at PAX

What can PAX do for you?

We offer comprehensive benefits packages including:

• Medical, dental, vision, life, and AD&D insurance
• 401(k) Plan with employer match
• Paid vacation and paid holidays
• Tuition and professional certification reimbursement
• Internal employee recognition and rewards
• Quarterly stipend for team building activities

Ready to make an impact? Apply now and be part of what's next in payments.

PAX is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.