Technical Development Manager

SSAB; Detroit, Northern (MI, KY); Hybrid; USD 95,000 - 130,000; Full time

Job summary

SSAB is seeking a technical sales liaison to support customers in the United States. The role focuses on maintaining existing business while creating new opportunities by bridging customers with SSAB mills. Requires strong steel/automotive technical background and fluency in English and Spanish.

Travel and collaboration with Sales are essential. The position emphasizes proactive product support, knowledge transfer to the Sales team, and driving customer development initiatives in a

Qualifications

• Minimum 5 years of steel and/or Automotive experience in a technical position.
• Experience in customer relationships and socially skilled with individuals or groups.
• Good technical skills in theory and practice.
• Language skills in English and Spanish (written and spoken).

Responsibilities

• Provide proactive technical and product support to customers that enables related business development.
• Collaborate with Sales to build new premium products and upgrade existing customers.
• Deliver high-quality technical support to customers and sales for existing business.
• Share knowledge with Sales through relevant trainings to enable effective promotion and selling of SSE products.
• Drive customer development projects aligned with the SSE commercial strategy.
• Maintain a continuous flow of customer development initiatives to unlock new business.
• Support Product Development with customer input and feedback integrated into plans.

Skills

Customer relationships

English (written and spoken)

Spanish (written and spoken)

Technical communication

Education

Bachelor’s degree in Metallurgy, Mechanical Engineering, or related discipline

Master’s degree in Business or Science (preferred)

Job description

POSITION PURPOSE

Supports sales and customers in technical matters. Main targets are to maintain existing business and create new business acting as a link between customers and mills.

ESSENTIAL FUNCTIONS

• To ensure proactive technical and product support to customers that enable the business building related to our commercial strategy
• Joint structured work with Sales to build new premium products business (upgrading existing customers and new customers)
• To ensure high-quality technical support to customers/sales related to existing business
• Efficient technical support valued by customers enabling a differentiator to competitors and supporting strengthened relationships with customers
• To provide relevant and needed knowledge building/trainings to Sales, so that sales is well prepared to efficiently promote and sell SSE products
• To drive Customer development projects supporting the SSE commercial strategy
• Continuous flow of customer development projects both enabling new business and up-grading business as well as strengthening relationship with customers
• Support Product development organization with relevant knowledge in accordance with agreed Product Development Plans
• Act as a link between customers and Product development to ensure customer needs and feedback are transferred into the process

QUALIFICATIONS

Competencies and Experience

Required:

• Minimum 5 years of steel and/or Automotive experience in a technical position
• Experience in customer relationships and socially skilled and working with persons/groups
• Good technical skills in theory and practice
• Language skills (English and Spanish written and spoken)

Education

Required:

• Bachelor’s degree in Metallurgy, Mechanical Engineering, or other related discipline.

Preferred

• Master’s degree in Business or Science

SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS

This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is constantly required to:

• Sit and work at a desk

The employee is frequently required to:

• Stand and walk, and may alternate sitting and standing as needed
• Balance, stoop, kneel, crouch, crawl, climb
• Twist at waist level
• Reach above shoulder level, at waist/desk level, and below waist/desk level
• Finger with right hand, left hand, and both hands (fine motor)
• Feel with right hand, left hand, and both hands (sensing temperatures and textures)

The employee is occasionally required to:

• Push, pull, lift and/or carry up to 50 pounds

The employee is required to:

• Talk person to person, on the phone, and in group settings as needed
• Hear in person, on the phone, and in group settings as needed
• Possess near, midrange, far, peripheral, and depth perception vision

POSITION TYPE/EXPECTED HOURS OF WORK/TRAVEL REQUIREMENTS

• Position is full time, exempt
• Remote Position
• Travel 30-50% of time in the field, at customer’s sites, other SSAB locations

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.