Inside Sales Representative

SSAB; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

SSAB in Pittsburgh is seeking an experienced sales professional to build rapport with customers, provide product advice, and prepare quotations and sales orders.

You will collaborate with Operations, CAD, Shipping, Sales, Finance and Management to communicate updates, forecast demand, and prepare weekly and monthly reports, while maintaining high standards of service and policy compliance.

Travel about 10% of the time for meetings and trainings.

Qualifications

• High School Diploma or equivalent required.
• 2–4+ years of sales experience inside or outside.
• Strong communication and customer service skills.
• Proficient in MS Office; familiarity with CAD is a plus.
• Ability to work under pressure and meet deadlines.
• Valid driver’s license.

Responsibilities

• Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders
• Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases
• Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems
• Develop quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
• Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy
• Remains knowledgeable and up to date on changes, new products and developments in SSAB and the industries in which we support
• Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports
• Contributes to team effort by accomplishing related results as needed
• Source new sales opportunities through inbound lead follow-up and emails

Skills

Verbal and written communication

Highly organized

Customer service

Time management

Problem solving

Team collaboration

Attention to detail

Independent work

Proactive

Education

High School diploma or equivalent

Bachelor’s degree in technical or business discipline

Tools

MS Office

CAD software

CAD reading drawings

Job description

Duties and responsibilities

• Build rapport with current & new customers, providing product advice & technical support, preparing quotations and sales orders
• Closes accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information into the SSAB databases
• Maintains and improves quality results by following company standards, recommending improved processes, communicating, troubleshooting and tracking problems
• Develop quotations in accordance with Company Policy and based on identified sales strategy and information collected from customer or partners as assigned
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments, and working within Company Policy
• Suggest related and new items (value added & complimentary products), explain technical features, and comply with the Company’s Ethical Policy
• Remains knowledgeable and up to date on changes, new products and developments in SSAB and the industries in which we support
• Works closely with Operations, CAD, Shipping, Sales (outside), Finance and Management; to include effective communication of all customer updates & forecasting, strategy, and timely preparation of weekly/monthly reports
• Contributes to team effort by accomplishing related results as needed
• Source new sales opportunities through inbound lead follow-up and emails

Qualifications

Required Education & Experience:

• High School Diploma or equivalent
• 2 - 4+ years of experience performing sales (inside or outside)
• Exceptional verbal and written communication skills, including ability to effectively communicate with internal and external customers, extremely organized
• Excellent computer proficiency (MS Office – Word, Excel, PowerPoint and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and as a team member to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong attention to details, analytical skills, exceptional judgment, dependable, excellent teamwork skills, good time management skills, creative, problem-solving, hardworking & persistent, professional competence, proactive
• Current/active driver’s license

Preferred Education & Experience:

• Bachelor’s Degree in a technical or business discipline from an accredited College or University, or an equivalent combination of education & experience
• 5 - 8+ years of experience performing sales (inside or outside)
• Knowledge of CAD and ability to read detailed drawings
• Experience in the steel industry

Working conditions

Travel 10% of time for meetings at other SSAB locations, trainings, seminars & conferences as needed

Physical requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, provincial and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards