Inside Sales Representative

SSAB; Montpelier (IA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Excellent pay with bonus

Health insurance

401(k) with 5% match

Life insurance & STD/LTD

FSA

Employee Assistance Program

Job summary

SSAB is seeking a dependable Sales Support Specialist to assist the Regional Sales Manager by handling forecasts, pricing, orders and customer inquiries in a corporate office.

Required are four years of sales or customer service experience, excellent written and verbal communication, and proficiency with MS Word, Excel, PowerPoint and Outlook.

Qualifications

• Four (4) years of sales / customer service experience.
• Excellent written and verbal communication skills.
• Proficiency working with MS Word, PowerPoint, Excel and Outlook.
• Ability to multi-task with shifting priorities.
• Strong organizational skills.
• High standards of accuracy and attention to detail.
• Ability to develop and maintain strong professional interpersonal relationships with customers and peers.
• Regular and reliable attendance.
• Manufacturing / steel sales experience (preferred).

Responsibilities

• Assist Regional Sales Manager with customer forecasts, order info, pricing, delivery and claims.
• Use SSAB’s automated sales system to manage accounts.
• Plan and maintain inventory programs through interaction with customers and scheduling.
• Conduct sales calls with Regional Sales Manager.
• Enter orders accurately in the electronic system.
• Field sales inquiries from customers.
• Prepare and submit price quotations to customers.
• Enter pricing exceptions and contractual pieces for approval.
• Report order status and expedite orders when needed.
• Gather market information and disseminate it internally.
• Investigate and request approval for price discrepancies.
• Communicate price changes and surcharges to customers.
• Obtain and disseminate customer feedback to SSAB staff.
• Proactively anticipate customer needs and resolve issues.
• Coordinate with shipping, credit, purchasing, scheduling and quality teams.
• Prepare and submit weekly highlight reports.
• Maintain current customer profiles.
• Office presence and regular attendance required.
• Travel for this position is limited.

Skills

Sales experience

Communication skills

MS Office proficiency

Multi-tasking

Organizational skills

Attention to detail

Interpersonal skills

Attendance

Education

Associates degree

Bachelors degree in Business, Sales, Marketing or related field

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

• Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
• Use SSAB’s automated sales system to manage accounts
• Plan and maintain inventory programs through interaction with customers and internal scheduling
• Conduct sales calls in conjuction with Regional Sales Manager
• Accurately enter orders in electronic order entry system
• Field sales inquiries from customers
• Promptly prepare & submit price quotations to customers
• Assist in gathering information & entering claims in electronic system
• Enter all pricing exceptions & contractual pieces of business in electronic system for approval
• Report order status to customers, and when necessary expedite orders accordingly
• Gather market information
• Investigate and request approval for price discrepancies
• Effectively communicate all price changes and surcharges to customers
• Obtain & disseminate customer feedback to the appropriate personnel within SSAB
• Proactively anticipate customer’s needs and resolve customer issues
• Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
• Prepare and submit weekly highlight reports
• Maintain current customer profiles
• Office presence required
• Regular and reliable attendance

QUALIFICATIONS

Competencies and Experience

Required:

• Four (4) years of sales / customer service experience
• Excellent written and verbal communication skills
• Proficiency working with MS Word, PowerPoint, Excel and Outlook
• Ability to multi-task with shifting priorities
• Strong organizational skills
• High standards of accuracy and attention to detail
• Ability to develop and maintain strong professional interpersonal relationships with customers and peers
• Regular and reliable attendance

Preferred:

• Manufacturing / steel sales experience

Education

Required:

• Associates degree

Preferred:

• Bachelors degree in Business, Sales, Marketing or related field

SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS

This position has no supervisory responsibilities

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee will frequently be required to:

• This position operates in an office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This role is mostly sedentary (average up to 8 hours per day), however, some filing and handling of office materials is required. This would require the ability to sit, stand and/or walk, bend, kneel, or stand, use of hands to finger, hold and handle, reach with hands and arms and to push / pull, lift or carry items up to 30 lbs.

The position requires the following vision and hearing capabilities:

• Talking person to person, on the phone, and/or in group settings
• Hearing in person, on the phone, and/or in group settings
• Vision at near, mid, and far range

POSITION TYPE – WORK HOURS - TRAVEL REQUIREMENTS

• Position is full time, non-exempt and is eligible for overtime compensation
• Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required
• Office presence required
• Travel for this position is limited

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our offer

SSAB BENEFITS – starting at hire!

• Excellent Pay with Additional Bonus
• Very Affordable Health Insurance
• 401(k) with Employer Match – 5%
• Company Paid Life Insurance - and STD and LTD*
• Optional Life, Hospital Indemnity, Critical Illness
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Employee Assistance Program

OUR CULTURE

At SSAB, we strive to create an environment where every team member is heard, valued, empowered, and engaged. We believe that diverse perspectives drive innovation and that everyone contributes to our collective success. We use our values – driven, true and ahead – in making everyday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with the drive to improve. When joining SSAB you will become part of an organization of passionate problem solvers working together on important challenges. We will support your growth by providing a safe and friendly workplace. If you set out to achieve it, at SSAB you will have the possibility of broadening your skills and grow within your field or beyond.