Animal Health: Customer & Tech Specialist

Value Apothecaries; Sturbridge (MA); On-site; USD 40,000 - 44,000; Full time

Job summary

Cencora is seeking a dedicated team member to support veterinary and livestock production solutions through the MWI Animal Health brand. The role operates Monday–Friday, 8am–5pm EST, with pay between $29 and $32 per hour depending on experience. A Bachelor’s degree in a related field is required, and 2+ years in customer service is expected.

ITIL 4 Foundation certification is preferred. This position emphasizes handling customer inquiries, onboarding tasks, data accuracy, and cross-functional

Qualifications

• 2+ years of experience in customer service, customer operations, account support, or related field.

Responsibilities

• Supports daily customer inquiries, service requests, and case logging using approved systems and templates.
• Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.
• Contributes to accurate records by updating data, maintaining audit-ready documentation, and confirming changes with stakeholders.
• Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines.
• Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.
• Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.
• Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.

Skills

Customer service

Education

Bachelor's degree in business administration, operations management, information systems, communications

ITIL 4 Foundation certification (preferred)

Job description

Cencora is seeking a dedicated team member to support veterinary and livestock production solutions through the MWI Animal Health brand. The role operates Monday–Friday, 8am–5pm EST, with pay between $29 and $32 per hour depending on experience. A Bachelor’s degree in a related field is required, and 2+ years in customer service is expected.

ITIL 4 Foundation certification is preferred. This position emphasizes handling customer inquiries, onboarding tasks, data accuracy, and cross-functional