Customer Service & Technical Specialist - Securos

Value Apothecaries; Sturbridge (MA); On-site; USD 40,000 - 44,000; Full time

Job summary

Cencora is seeking a dedicated team member to support veterinary and livestock production solutions through the MWI Animal Health brand. The role operates Monday–Friday, 8am–5pm EST, with pay between $29 and $32 per hour depending on experience. A Bachelor’s degree in a related field is required, and 2+ years in customer service is expected.

ITIL 4 Foundation certification is preferred. This position emphasizes handling customer inquiries, onboarding tasks, data accuracy, and cross-functional

Qualifications

• 2+ years of experience in customer service, customer operations, account support, or related field.

Responsibilities

• Supports daily customer inquiries, service requests, and case logging using approved systems and templates.
• Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.
• Contributes to accurate records by updating data, maintaining audit-ready documentation, and confirming changes with stakeholders.
• Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines.
• Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.
• Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.
• Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.

Skills

Customer service

Education

Bachelor's degree in business administration, operations management, information systems, communications

ITIL 4 Foundation certification (preferred)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, serving animal health markets globally.

Summary of Role:

Shift Details: Monday-Friday 8am-5pm EST

Pay Details : $29/hr-$32/hr (DOE)

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.

Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Supports daily customer inquiries, service requests, and case logging using approved systems and templates.
• Coordinates routine onboarding and account maintenance activities by tracking tasks, confirmations, and due dates across functions.
• Contributes to accurate records by updating data, maintaining audit‑ready documentation, and confirming changes with stakeholders.
• Supports basic reporting by running standard dashboards, validating totals, and sharing status updates within guidelines.
• Coordinates cross-functional handoffs by confirming inputs, following up on open items, and surfacing risks for timely resolution.
• Contributes to continuous improvement by noting recurring issues, suggesting checklist updates, and adopting revised procedures.
• Advances customer satisfaction by preparing standard communications and summarizing next steps after interactions.

Education

Bachelor's degree in business administration, operations management, information systems, communications, or a related field, or equivalent experience required.

Skills and Knowledge

2+ years of experience in customer service, customer operations, account support, or a related field required.

Certification in ITIL 4 Foundation, Lean Six Sigma Yellow Belt, HDI Customer Service Representative (HDI-CSR), COPC Customer Experience Representative, or equivalent certification preferred.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$62,400 - 97,900

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/NewYork/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please