Customer Service Representative

Lippert Components; Altoona (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Vacation and holidays

Job summary

Lippert Components is seeking a Customer Service Representative to serve as a liaison for external and internal customers, providing product information and resolving issues with accuracy and efficiency.

The role emphasizes timely responses, cross‑functional collaboration with operations and sales, and ownership of customer cases from inquiry to resolution. A High School Diploma/GED and 1 year of customer service experience are required; US work authorization is mandatory.

Qualifications

• High School Diploma / GED
• 1 year of Customer Service experience

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Perform all activities related to Customer Service, ensuring all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, and provide guidance and solutions to complex situations at the customer level.
• Participate in cross‑functional meetings with co‑workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
• Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
• Resolve and take ownership of all internal and external customers.
• Identify root cause and corrective action.
• General knowledge of the product line and pricing schedules.

Skills

Customer service

Education

High School Diploma / GED

Job description

Overview

Join the Lippert Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award‑winning innovation, and premium products to all our customers.

Customer Service Representative

Our Customer Service Representatives excel by acting as a liaison, providing product/services information, answering questions, and resolving any emerging situations that our customer accounts might face with accuracy and efficiency. They maintain standards, recognize quality of work, and responses from the team are a reflection of a value add for Lippert. They understand the dynamics of working with operations teams as well as sales teams to ensure timely communication and high service standards.

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Perform all activities related to Customer Service, ensuring all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, and provide guidance and solutions to complex situations at the customer level.
• Participate in cross‑functional meetings with co‑workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
• Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
• Resolve and take ownership of all internal and external customers.
• Identify root cause and corrective action.
• General knowledge of the product line and pricing schedules.

Qualifications

• High School Diploma / GED
• 1 year of Customer Service experience

Preferred Education and Experience

• Prior Inside Sales experience
• Prior experience in the Automotive industry

Work Authorization / Security Clearance

Must be legally authorized to work in the United States.

What You will Get

• A unique, inclusive and supportive company culture.
• Comprehensive benefit offerings including medical, dental, vision, 401(k) with employer match, vacation, and more!
• Fair and competitive compensation.
• Career development and mentoring and opportunities to grow.
• Holiday, personal and vacation days.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave‑of‑absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel‑related decisions are based solely upon legitimate, job‑related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.