Customer Success & Manufacturing Coordinator

Std Iron; Grand Island, Northern (NE, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Standard Iron is seeking a Customer Program Specialist to be the primary point of contact for customers—owning order entry, delivery schedules, pricing inquiries, and issue resolution.

You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to ensure commitments are met, including regular shop-floor presence to see work firsthand. This role is ideal for problem-solvers in a fast-moving manufacturing environment.

Qualifications

• 5+ years of customer program experience in a manufacturing environment.
• High School Diploma or GED.
• Ability and willingness to work on the shop floor.
• Strong Excel skills and working proficiency across Microsoft Office.
• Strong verbal and written communication skills.
• Proven ability to de-escalate and resolve customer issues under deadline pressure.
• Experience with Syteline or a comparable ERP.
• Associate or Bachelor’s degree in Business, Supply Chain, or a related field.
• Working knowledge of manufacturing processes, supply chain and logistics concepts, and OEM products and applications.

Responsibilities

• Respond to customer inquiries on work-in-progress, orders, pricing, and delivery.
• Build and maintain strong, professional customer relationships.
• Act as the customer's advocate inside the organization.
• Manage customer purchase orders.
• Verify quantities and delivery requirements are on track to ship as needed.
• Communicate any delays or issues to customers prior to ship date.
• Communicate order and schedule changes to planning and production teams.
• Follow up on shortages, back orders, and material availability with purchasing team.
• Coordinate expedited orders when needed.
• Investigate customer complaints and shipment discrepancies.
• Coordinate corrective actions with internal stakeholders.
• Document and communicate resolutions clearly and promptly.
• Maintain accurate customer records in Syteline (ERP).
• Prepare reports and customer correspondence.
• Ensure compliance with company procedures.

Skills

Customer program experience

Shop floor work

Excel skills

Verbal and written communication

Problem resolution under deadline

Education

High School Diploma or GED

Associate or Bachelor’s in Business/Supply Chain

Tools

Infor Syteline ERP

HubSpot CRM

Microsoft Office

Job description

Standard Iron is seeking a Customer Program Specialist to be the primary point of contact for customers—owning order entry, delivery schedules, pricing inquiries, and issue resolution.

You will work shoulder-to-shoulder with manufacturing, planning, engineering, procurement, and sales to ensure commitments are met, including regular shop-floor presence to see work firsthand. This role is ideal for problem-solvers in a fast-moving manufacturing environment.