Technical Customer Support Specialist (Day Shift)

Socket.dev; United States; Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Expansive benefit package

Job summary

Oxylabs is seeking a customer service-minded teammate to join our fast-growing team. You’ll help thousands of clients by answering queries via live chat and email, ensuring excellent experience and turning questions into confident solutions.

In a hybrid, day-shift role (9:00 AM–5:00 PM), you’ll collaborate with tech colleagues to understand IT business logic, build relationships, and grow with the company. Competitive salary and expansive benefits await.

Qualifications

• Fluent in English.
• Full-time, day shift (9:00 AM - 5:00 PM) in a hybrid working model.
• Energy to move mountains with your team.
• Empathy and understanding toward clients.

Responsibilities

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers' queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Skills

Fluent English

Hybrid work

Empathy

Team player

Growth mindset

Job description

We're a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world's best known businesses, including Fortune 500 companies.

What's in store for you:

Plenty of career opportunities — and we'll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you'll have a supportive team around you, as well as access to mental and physical well-being resources.

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

• Give joy to our customers by solving their queries via live chat and email;
• Ensure excellent customer experience;
• Answer customers' queries & provide reliable information;
• Interpret and finetune the customer success process & performance;
• Work alongside techies to understand IT business logic;
• Build and develop customer relationships that will turn clients into advocates.

Your skills & experience:

• Fluent in English;
• Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model;
• Energy to move mountains together with your team;
• Empathy and understanding - basically showing clients how important they are!
• That you are looking for a real opportunity to grow;
• Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

Salary:

• Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

To support your professional growth and make you feel taken care of, we've put together an expansive benefit package. It covers learning, well-being, celebration, and much more - learn all about it here.