Technical 1st-Level Support Engineer, Fintech

Optasia Group; Kentucky; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

Comprehensive healthcare insurance

On-site wellbeing activities

Job summary

A global fintech company is seeking a Technical Support professional to ensure system operations and provide support on a rotating 24/7 schedule. Candidates should have at least 2 years of experience in network operations and possess strong knowledge of Linux and relational databases. This role emphasizes multitasking, analytical skills, and effective communication, offering a competitive remuneration package and various perks.

Qualifications

• 2 years' experience in Technical Support/Network Operations Center.
• Good knowledge of Linux and RDBMS.
• Ability to multitask and prioritize effectively.

Responsibilities

• Monitor systems and provide first-level support on 24/7 shifts.
• Respond to alerts and manage incident logs.
• Perform health and quality checks on systems.

Skills

Technical Support Experience

Network Systems

Linux

Analytical Skills

Communication Skills

Tools

VMware

Relational Databases

Monitoring Tools

Job description

Overview

Optasia is a fully integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7 Regional Offices.

We are seeking enthusiastic professionals, with energy, who are results driven and have a can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment.

What you will do

• Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
• Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
• Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
• Perform health checks and quality checks procedures to the system in order to verify operational excellence
• Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
• Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
• Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
• Work with case management tools and monitoring tools

What you will bring

• Availability to be on a rotating schedule (shifts)
• 2 years' experience in Technical Support/Network Operations Center
• Good skills in Network Systems
• Good knowledge of Linux and RDBMS
• Good monitoring and analytical skills
• Good written and verbal communication skills
• Passion for learning new technologies and eagerness to collaborate with other creative minds
• Pro-activeness, accountability and results orientation
• Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
• Ability to handle multiple clients, multiple team members and priorities with confidence
• Flexible, eager, ambitious, and adaptable to change
• Excellent judgment, organizational and problem-solving skills

Why you should apply

What we offer:

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• Comprehensive private healthcare insurance
• All the tech gear you need to work smart

Optasia’s Perks:

• Be a part of a multicultural working environment
• Meet a very unique and promising business and industry
• Gain insights for tomorrow market’s foreground
• A solid career path within our working family is ready for you
• Continuous training and access to online training platforms
• CSR activities and festive events within any possible occasion
• Enjoy comfortable open space restaurant with varied meal options every day
• Wellbeing activities access such as free on-site yoga classes, plus available squash court on our premises

Optasia’s Values

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.

#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations.

#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.

#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed.

#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.