Technical Customer Support Specialist

Oldcastlebuildingenvelope; Waxahachie (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Industry competitive benefits

Work-life balance with PTO

Potential for annual raises and bonuses

Training and skill development

Job summary

Oldcastlebuildingenvelope in Waxahachie, Texas, is seeking a dedicated Customer Service Representative. In this role, you will be a key contact for customers, ensuring their inquiries are managed promptly and professionally. You will also be responsible for researching customer accounts to troubleshoot issues and provide relevant updates.

The ideal candidate will have a high school diploma and at least 3 years of customer service experience, ideally in a technical environment. Benefits include competitive pay, PTO, and a commitment to work-life balance.

Qualifications

• Minimum of 3 years of customer service experience is preferred.
• Experience in technical fields such as doors, windows, or similar.
• Proficient in computer use and software.

Responsibilities

• Serve as a primary point of contact for customers.
• Provide timely communication via phone and email.
• Research customer accounts and troubleshoot issues.

Skills

Customer service experience

Technical industry experience

Organizational skills

Problem-solving skills

Verbal communication

Written communication

Education

High School diploma or equivalent (GED)

Job description

Oldcastlebuildingenvelope in Waxahachie, Texas, is seeking a dedicated Customer Service Representative. In this role, you will be a key contact for customers, ensuring their inquiries are managed promptly and professionally. You will also be responsible for researching customer accounts to troubleshoot issues and provide relevant updates.

The ideal candidate will have a high school diploma and at least 3 years of customer service experience, ideally in a technical environment. Benefits include competitive pay, PTO, and a commitment to work-life balance.