Technical Customer Support Specialist

EagleBurgmann; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K Match

Health Insurance

Diversity & Inclusion

Paid Holidays

Vacation

Job summary

EagleBurgmann Industries LP in Houston, TX is seeking a Technical Customer Support Specialist to assist the sales team by analyzing operating conditions, selecting suitable sealing solutions, and preparing proposals. The role involves technical responses to customers, cost estimation, and coordinating with internal teams.

Responsibilities include supporting order entries, visiting customers, and providing product training while maintaining safe, organized work environments and aligning with

Qualifications

• Technical degree in Mechanics, Mechatronics, or related field.
• Proficient in Microsoft Office suite.
• Knowledge of SAP.
• Experience interpreting technical drawings.

Responsibilities

• Support the sales team by analyzing operating conditions and selecting EagleBurgmann solutions.
• Respond to technical questions from customers to promote technical solutions.
• Estimate product costs using Technical Sales Support tools.
• Prepare proposals per team standards.
• Assist with quotations and order closing activities.
• Visit customers to present EagleBurgmann solutions and strengthen relationships.
• Coordinate with internal departments to improve communication and process flow.
• Provide training on EagleBurgmann products.
• Maintain safe, clean, and organized working conditions.

Skills

Microsoft Office

Technical product knowledge

Product selection after training

Technical drawing interpretation

Education

Technical degree in mechanics/mechatronics

Tools

SAP

Job description

Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable.

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Vacation: We offer time off to refresh and recharge.

Location: Houston, TX

Work arrangement: On-Site

Employer: EagleBurgmann Industries LP

You support our team as

Technical Customer Support Specialist

Responsibilities

• Support the sales team in business opportunities related to mechanical seals and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;
• Respond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;
• Estimate product costs using the Technical Sales Support team tools;
• Prepare proposals in accordance with the Technical Sales Support team standards
• Fulfil Customer Service Representative activities related to administration of quotations.
• Support negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;
• Conduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;
• Support order entry to ensure alignment with the quoted scope and customer requirements through the following activities;
• Support the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:
• Clarify technical questions from production;
• Analyze possible material substitutions;
• Act as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;
• Provide training for internal and external customers on EagleBurgmann products;
• Communicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;
• Maintain safe, clean, and organized working conditions;
• Observe and follow the Group’s Values and Principles, serving as a role model for colleagues;
• Perform other related activities.

Qualifications

• Technical degree in Mechanics, Mechatronics, or a related field.
• Microsoft Office suite
• General technical product knowledge
• Ability to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training with the Technical Sales Support Team
• Technical drawing interpretation.
• Experience working with SAP

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.