TECHNICAL CUSTOMER SUPPORT EXECUTIVE (M/F/X)

ALL-INKL.COM - Neue Medien Münnich; Germany (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

ALL-INKL.COM - Neue Medien Münnich is looking for a Technical Customer Support representative in Friedersdorf. This role involves processing customer requests via email and phone, guiding website publications, and advising on company services and typical software. Ideal candidates will have training as IT specialists or assistants, coupled with basic skills in PHP, HTML, and MySQL, and strong communication skills. The company offers a dynamic team environment with long-term prospects.

Qualifications

• Ideally, a professional training as IT specialist or IT management assistant.
• Basic skills in PHP, HTML, and MySQL.
• Strong communication skills and high customer orientation.

Responsibilities

• Processing technical customer requests via email and telephone.
• Guiding the publication of websites.
• Advising customers about our plans and services.
• Assisting with typical application software.

Skills

Communication skills

Customer orientation

Basic skills in PHP

Basic skills in HTML

Basic skills in MySQL

Interest in webdesign and programming

Education

Professional training as IT specialist or IT management assistant

Job description

Neue Medien Münnich provides its customers with professional services around webhosting and the worldwide registration of domains. Currently, we are hosting more than 1.5 million customer websites and are among the fastest-growing providers in Europe.

Therefore, we are regularly searching for enthusiastic and experienced employees in order to strengthen our team.

Technical Customer Support Servicecenter (m/f/x)

For our location in Friedersdorf, we are looking for employees (m/f/x) in the range of customer support.

Your tasks:

• Processing of technical customer requests via email and telephone
• Guiding the publication of websites
• Advising about our own plans and services
• Advising on typical application software

Your skills:

• Ideally a professional training as IT specialist or IT management assistant
• Basic skills in PHP, HTML and MySQL
• Interest for webdesign and programming
• Communication skills and a high level of customer orientation

Your prospect:

We provide an interesting, sophisticated occupation in a dynamic team with a long-term prospect.