Technical Customer Success Specialist II

TotalEnergies Group; Woburn (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Midé Technology in Woburn, MA is seeking a Customer Support Specialist II to act as the main contact for customer inquiries and to connect customers with appropriate resources. You will document communications using HelpScout and HubSpot, assist with marketing research, and perform occasional payments-related tasks.

This role requires a minimum of two years in a customer-facing role and a four-year degree in business, communications, psychology, or related field.

Qualifications

• At least two years in a customer-facing role.
• Four-year college degree in a related field.
• Comfort interacting with highly technical customers and internal stakeholders.

Responsibilities

• Serve as the primary point of contact for all customer support requests.
• Resolve inquiries by connecting customers to the right resources.
• Document communications using HelpScout and HubSpot.
• Assist with marketing research by creating and maintaining customer profiles.
• Complete occasional administrative tasks, including facilitating customer payments.
• Stay informed about evolving customer service best practices and new tools.

Skills

Critical thinking

Problem solving

Clear communication

Multi-tasking

Customer-facing experience

Education

Bachelor's degree (business, communications, psychology, or related)

Tools

HelpScout

HubSpot

Job description

Midé Technology in Woburn, MA is seeking a Customer Support Specialist II to act as the main contact for customer inquiries and to connect customers with appropriate resources. You will document communications using HelpScout and HubSpot, assist with marketing research, and perform occasional payments-related tasks.

This role requires a minimum of two years in a customer-facing role and a four-year degree in business, communications, psychology, or related field.