Technical Customer Success Manager (Fully Remote)

StratusGrid LLC; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Medical/dental/vision

401(k)

Flexible PTO

Job summary

StratusGrid LLC is seeking a customer-focused professional to serve as the primary point of contact for customers throughout onboarding and ongoing engagement, driving adoption and ensuring time-to-approval improvements. You will monitor health signals, escalate risks before churn, and deliver executive business reviews with clear data storytelling.

The role requires customer-facing experience in B2B SaaS or cloud environments, credibility in executive communication, data reporting capability,

Qualifications

• Customer-facing experience in B2B SaaS or cloud environments.
• Executive-communication credibility, data reporting capability, and AI proficiency.
• Competitive salary and benefits information provided.

Responsibilities

• Serve as the primary point of contact for customers throughout onboarding and ongoing engagement.
• Drive product adoption, reporting, and executive business reviews.
• Own customer onboarding, adoption, and time-to-approval improvements.
• Monitor health signals and escalate risks before they become churn.

Skills

Customer-facing experience

Executive communication

Data reporting

AI proficiency

Job description

• Serve as the primary point of contact for customers throughout onboarding and ongoing engagement.
• Drive product adoption, reporting, and executive business reviews.

Responsibilities:

• Own customer onboarding, adoption, and time-to-approval improvements.
• Monitor health signals and escalate risks before they become churn.

Requirements:

• Customer-facing experience in B2B SaaS or cloud environments.
• Executive communication credibility, data reporting capability, and AI proficiency.
• Competitive salary, medical/dental/vision, 401(k), and flexible PTO.

StratusGrid

StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.