Technical Customer Success Manager – Cloud Telecom Platform

Crexendo® Business Solutions; Tempe (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

medical

vision

dental

holiday pay

paid time off (PTO)

paid sick time (PST)

401K match

Job summary

Crexendo Inc. in Tempe, AZ is seeking a customer-centric Client Success Manager to drive adoption and success of the NetSapiens-based cloud communications platform.

You will own relationships from onboarding to expansion, acting as a strategic and technical advisor for assigned customers. You will collaborate with onboarding, deployment, engineering, product, and sales teams, guide customers on best practices, monitor issues, and advocate for customer needs to influence product improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3 years of telecom and VoIP experience (NetSapiens Platform experience a plus).
• Strong technical aptitude to understand platform-level concepts (SIP, routing, call flows, provisioning, APIs).
• Excellent written and verbal communication skills.

Responsibilities

• Own the customer relationship throughout the lifecycle: onboarding, implementation, expansion, and ongoing technical success.
• Collaborate with onboarding and deployment teams to ensure a seamless post-launch transition.
• Guide customers through NetSapiens platform best practices, configurations, and workflows for a successful launch.
• Build trusted relationships at multiple levels, acting as a strategic and technical advisor.
• Maintain understanding of Crexendo and NetSapiens products, APIs, and system capabilities; provide technical recommendations.
• Assist in technical and billing audits to ensure accuracy and optimal utilization.
• Serve as liaison between customers and internal teams—Engineering, Product, Sales, Deployment, Customer Service.
• Advocate for customer needs to influence product enhancements and roadmaps.

Skills

Telecom/VoIP experience

Platform concepts (SIP)

Analytical mindset

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Outlook

CRM tools

Job description

Crexendo Inc. in Tempe, AZ is seeking a customer-centric Client Success Manager to drive adoption and success of the NetSapiens-based cloud communications platform.

You will own relationships from onboarding to expansion, acting as a strategic and technical advisor for assigned customers. You will collaborate with onboarding, deployment, engineering, product, and sales teams, guide customers on best practices, monitor issues, and advocate for customer needs to influence product improvements.